Productivity stories - Page 39

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

Advantech's ROCK-301 embedded computer, spotlighted at Taiwan Expo India 2024, showcases IoT innovation and robust industrial performance, cementing the firm's industry leadership.

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

At least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025, due to poor data quality, inadequate risk controls.

New research from International Workplace Group shows 91% of CEOs now use hybrid work models, boosting productivity, retention, and employee engagement.

New research by Docusign and Deloitte exposes the Agreement Trap, causing a global loss of SGD$2.4 trillion annually due to outdated agreement management systems.

Salesforce and Workday team up to offer an AI-powered employee service agent, leveraging unified HR and CRM data to enhance productivity and simplify routine tasks.

Oracle has unveiled new user experience features in its Cloud HCM, aiming to enhance productivity through tailored Activity Centres for employees and managers.

New research by Docusign and Deloitte reveals that poor agreement management causes a global economic loss of nearly AUD $2.7 trillion annually.

LG Electronics aims to grow its smart factory initiative into a multi-trillion KRW enterprise by 2030, blending AI with decades of manufacturing expertise.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Financial services institutions plan to raise IT modernisation spending by 33% in 2024 despite concerns about meeting the data demands of generative AI.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

GitHub's updated Innovation Graph for Q1 2024 reveals over 1.57 million Australian developers on the platform, highlighting ChatGPT's role in boosting efficiency.

Harmonic Security launches Harmonic Protect, a zero-touch data protection tool for the generative AI era, eliminating manual data labelling and complex rules.

SATA CommHealth in Singapore has deployed Lunit AI to boost mammogram accuracy and reduce patient anxiety, aiming for early and precise breast cancer detection.

ADLINK Technology unveils its AI Edge Server MEC-AI7400 series, aimed at revolutionising smart manufacturing with generative AI and digital twin integrations.

BlueVoyant has launched its Cyber Defense Platform, a cloud-native system designed to enhance security operations and tackle rising cyber threats effectively.

Generative AI isn't just jargon—it's revolutionising IT. Explore its strategic value, cross-functional implementation, and trust-building transparency.

A new study from Insightful reveals a startling epidemic of lost focus among workers, with 92% of employers deeming it a major workplace issue.