Professional services stories
Rising subscription income lifted annual revenue 17% to AUD $819.8 million, even as the Australia business stayed in the red.
Higher costs and a marginal revenue decline left Gartner Australasia with AUD $13.3 million pre-tax profit in 2025, down from AUD $14.0 million.
The hire signals a sharper push into partner-led sales across Australia and New Zealand, as Fastly seeks specialised local reach.
The five-year plan aims to move clients beyond pilot projects and into enterprise-wide AI use, targeting measurable returns across core functions.
Regulated industries will get custom models with tighter data control as TCS opens Mistral Forge access to enterprise clients worldwide.
The overhaul is meant to give partners clearer rules, more transparency and bigger rewards as customers move from AI pilots to scaled deployments.
Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.
Accountants could cut errors and save time as Dext AI Assist brings prompt-based automation to bookkeeping workflows.
The move gives the legal AI group a base in three major regional markets as demand rises from firms handling cross-border work.
Legal teams could see AI drafts better reflect firm precedent, as the new tie-up links past matters and internal expertise to daily workflows.
Higher margins and lower costs lifted IBM New Zealand's profit even as annual revenue dropped 13.4% to NZD $111.9 million.
Businesses could lose meeting context unless they adopt Plaud Team, which adds shared note management, billing and controls in Australia.
Broader dataset analysis has helped Pinion trim a complex review from 200 hours to 150, while improving client discussions.
Staff at Bournemouth University will get governed AI tools first, as the institution maps use cases and sets a roadmap for wider adoption.
Staffing shortages and rising tax complexity could make the platform's automation a timely boost for CPA firms under pressure.
MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.
The shift comes as 42% of firms use tech spend to cope with growth and regulation, up from 35% in the previous survey.
Businesses can now reconfigure meeting spaces faster as hybrid working drives demand for modular office infrastructure.
The hire strengthens scrutiny of social impact claims as boards and investors demand measurement that is closer to financial reporting standards.
Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.