CFOtech Asia - Technology news for CFOs & financial decision-makers

Qualtrics stories

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Yahoo launches PurpleLab for market research in Australia & Asia
Last month
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bi
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big data
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data analytics
Yahoo's innovative PurpleLab offers swift, high-quality market research solutions in Australia and South East Asia, revolutionising the way brands garner consumer insights.
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$74 billion loss risk for firms from poor customer service
Last month
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cx
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martech
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Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Last month
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA
Wed, 17th Jan 2024
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cloud services
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cx
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martech
Data management leader Cohesity appoints IT industry veteran Olivier Savornin as Group VP of Sales for EMEA, enhancing its drive for modern data security in the region.
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Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment
Wed, 20th Dec 2023
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qualtrics
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feedback
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customers
Qualtrics gains top spot in IDC MarketScape's Voice of Customer Applications survey, being recognised for innovating customer experience metrics.
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Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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cloud services
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public cloud
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aws
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
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Optimizely hires Rupali Jain as Chief Product Officer
Wed, 3rd May 2023
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microsoft
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ai
Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.
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Qualtrics' new product line offers insights into CX and EX
Fri, 21st Oct 2022
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cx
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qualtrics
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.
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Qualtrics appoints Michael Heitz as Managing Director for Australia & New Zealand
Fri, 2nd Sep 2022
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virtualisation
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oracle
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citrix
Qualtrics appoints Michael Heitz as Managing Director for ANZ to lead company's growing operations and deliver incredible customer and employee experiences.
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Qualtrics goes live on AWS Cloud Infrastructure in Japan
Wed, 22nd Jun 2022
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colocation
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hyperscale
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cloud services
Organisations across Japan will now be able to access the Qualtrics XM/OS platform locally via data centre in the AWS Asia Pacific (Tokyo) region.
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Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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contact centre
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
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Employee engagement on the rise in Australia and New Zealand
Tue, 1st Feb 2022
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wfh
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remote working
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qualtrics
Employee engagement in Australia and New Zealand continues to rise, with a 15-point increase in the last two years, according to Qualtrics.
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Poor customer experience could cost Aus businesses up to $69bn every year
Thu, 9th Dec 2021
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crm
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cx
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martech
Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.
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Qualtrics named Leader for Voice of the Customer by Gartner
Fri, 3rd Dec 2021
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martech
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cx
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open source
Qualtrics has been recognized as a leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, with its CustomerXM platform.
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Qualtrics expands ANZ footprint with localised operations
Thu, 23rd Sep 2021
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crm
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cx
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martech
Qualtrics is expanding its public sector operations in Australia and New Zealand, aiming to help governments improve resident and employee experiences.
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Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion
Mon, 2nd Aug 2021
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bi
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big data
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crm
Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.
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Qualtrics announces ambitious plans for APJ region
Thu, 3rd Jun 2021
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crm
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cx
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martech
Qualtrics plans to hire 1,200 new employees in the Asia Pacific and Japan region, as part of its expansion and investment in the area.
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ServiceNow and Qualtrics partner to deliver next-gen customer experiences
Thu, 8th Apr 2021
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crm
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cx
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martech
ServiceNow and Qualtrics have partnered to help companies deliver next-gen experiences, improving productivity and customer loyalty.
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CX firm Qualtrics to launch Singapore data center
Wed, 25th Nov 2020
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colocation
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crm
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cx
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
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Qualtrics promotes ANZ exec to lead APJ business
Tue, 26th May 2020
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recruitment
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qualtrics
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job moves
Brigid Archibald named as new Managing Director for Qualtrics in APJ, replacing Bill McMurray as he moves to Chief Revenue Officer role.
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Qualtrics enhances CX insights capabilities
Mon, 18th May 2020
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bi
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big data
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crm
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
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Qualtrics launches back-to-work solutions to help COVID-19 transition
Thu, 7th May 2020
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wfh
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remote working
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qualtrics
Qualtrics has launched four new solutions to help businesses transition employees back into the workplace during the COVID-19 pandemic.
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PwC joins the Qualtrics Partner Network with renewed focus on customer experience
Thu, 23rd Jan 2020
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crm
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payroll systems
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cx
PwC has partnered with Qualtrics to help businesses measure the impact of customer and employee experience programs. #CX #employeeexperience.
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Qualtrics announces raft of experience management solutions
Mon, 16th Dec 2019
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crm
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martech
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.