With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.

Organisations across Japan will now be able to access the Qualtrics XM/OS platform locally via data centre in the AWS Asia Pacific (Tokyo) region.

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

“Organisations across Australia and New Zealand continue to make great progress in maturing and evolving their employee experience to address their team’s evolving needs."

Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.

Qualtrics is positioned highest for its Ability to Execute in the Leaders Quadrant for Qualtrics CustomerXM.

“Building on the company’s plans to significantly grow its local operations, Qualtrics has established a dedicated Public Sector business unit in ANZ."

With Clarabridge, Qualtrics plans to enable organisations to tune into, analyse and act on everything customers and employees are saying, wherever they're saying it.

With plans to add 1,200 new jobs by the end of 2024, Qualtrics is increasing its investment in APJ to accelerate the significant growth already achieved since launching in the region in 2015.

"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”

Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.

"Drawing upon more than 30 years experience, she will provide expert advice and leadership to help businesses in APJ deliver superior customer and employee experiences in today's fast changing environments."

CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.

Qualtrics has unveiled four new solutions to help organisations transition employees back into the workplace as business begin reopening during the COVID-19 pandemic. 

“The combination of PwC’s renowned digital transformation practice and Qualtrics leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes."

The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.

“Huge opportunities await in this new era of business, and I’m excited to help our customers capitalise on them.”

Qualtrics has added new capabilities to BrandXM, a solution designed to enable organisations to have greater control over how consumers experience and interact with their brand.

Qualtrics has expanded its research services and strategy team with three new appointments, in a move that demonstrates its growing investment in the Asia Pacific and Japan.

Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.

The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.

“By automating an otherwise time-consuming process, this API-driven approach gives researchers the flexibility needed to increase productivity and gain higher quality insights.”

"We are increasing our focus on helping organisations succeed with XM."

The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.