Reputation management stories
A new study by Fire on the Hill and Mercury Analytics reveals that 60% of companies have suffered adverse effects from misinformation, calling for urgent action to protect corporate reputations.
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.
Waking up to find your organisation on the front page of the newspaper, unfavourably, must be a CEO's worst nightmare.
In a world where customers are more informed and discerning than ever, marketing has become a key strategic way to build reputation and boost revenue.
Reputation management is in the limelight as businesses are finding reputation harder to manage than ever before,.
The recruiting world is changing fast - LinkedIn shares the top five global recruiting trends to help professionals land their dream job.
SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
Businesses are still failing to use social media properly, and many remain unconvinced of its usefulness, according to two new surveys.