Salesforce shares surprising Black Friday trends and insights
Salesforce has released its latest digital commerce data based on the spending data of 1.5 billion shoppers during the Black Friday period.
Customer engagement platform MoEngage gains entry in ANZ
MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.
Square’s tech to help Aussie businesses tackle holiday rush
Square for Retail and Square Appointments will help Australian retailers offer customers flexible, on-the-go checkout experiences.
Retailers need to embrace AI to better service customers
New research has uncovered new ways for retailers to use artificial intelligence in concert with in-store cameras to better service consumer behaviour.
Chemist Warehouse chooses Marketplacer for new ANZ offering
Chemist Warehouse has selected Marketplacer to drive the company’s new online marketplace throughout Australia and New Zealand.
Key considerations for harnessing warehouse data to improve operational excellence
Retailers have more orders, more SKUs, and higher customer expectations. But also, less time for fulfilling orders, less time for order delivery, and less time for taking care of maintenance.
Manhattan Associates releases new solutions for post-purchase activity
The company says the new developments come at a time when customers' expectations of post-purchase experiences continue to change, creating new challenges for retailers.
Marketplacer partners with Omnivore to enhance eCommerce
"We are delighted to be working with Omnivore as this partnership will now enable marketplace owners to accelerate their market momentum."
BuyersCircle onboards profile of leading international brands
Over 100 new brands have been added to the BuyersCircle community in the last three months, now available for consumers to shop.
Sephora goes live with Fluent Order Management in Australia
Sephora has successfully implemented a new distributed Order Management System (OMS) from Fluent Commerce, choosing the company to improve the experience of its customers.
Why the financial services industry needs to embrace ‘relationship marketing’
With more fintech disruptors joining the financial sector, digitally-savvy customers have more choice than ever at their fingertips — and they’re searching for the best deals.
The new marketplace identity: Best practices For operating an enterprise marketplace
Research from my company’s recent study showed that online marketplaces grew at twice the rate of traditional eCommerce for the second year in a row.
The need for purpose-built mobility in retail today
Against the backdrop of increasing competition, retailers are increasingly looking for ways in which they can take costs out of their business without sacrificing operational efficiencies.
Humanforce announces acquisition with Ento to strengthen workforces
The acquisition strengthens and scales with frontline, roster-driven, shift-based workforces across a wide range of industry verticals
How to easily scale your mobile workforce and devices for the peak shopping season
Retailers are under constant pressure to streamline processes and become more efficient while looking for ways to improve customer satisfaction levels.
New kid on the block: How your business can build up its online marketplace expertise
Without the support of a skilled team, it’s impossible to realise the benefits of an online marketplace in full, observes Marketplacer executive Anna Trifonopoulos, VP of Customer Delivery, Marketplacer.
FedEx expands international day-definite delivery services across AMEA
The company says the continuous expansion of the FedEx International Connect Plus (FICP) is also set to fuel cross-border eCommerce growth within the APAC region.
Ransomware ravages retail sector, with 75% increase in attacks
Globally, 77% of retail organisations surveyed experienced a 75% increase from 2020. This is also 11% more than the cross-sector average attack rate of 66%.
What does it take to build a thriving enterprise marketplace?
Enterprise Marketplaces are proving to be an essential priority for retailers and brands looking to capitalise on expansive growth in consumer eCommerce.
How a major electronics retailer ended the bot menace on its portal
For a firm operating 300 retail stores that attract ten million shoppers a year to its website, this level of bot traffic is unsustainable. It’s risking not only lost sales and rising costs but also damage to a brand image built with huge effort over many years.
What ANZ organisations can learn from Asia’s burgeoning super apps push
It’s hard to miss the meteoric rise of super apps in the past two years, especially in Asia. Aggregating a range of products and services on a single platform, super apps have emerged as major disruptors to conventional apps.
AU retailers rate their states for doing business
Retailers are optimistic about economic conditions and potential for business success in their own states, despite the current economic climate.
Southeast Asia eCommerce market projected to grow 18% in 2022
According to a new study published by Ascential Digital Commerce, eCommerce sales in Southeast Asia are projected to grow 18% in 2022, reaching up to USD$38.2 billion.
9 in 10 retailers prepared for economic challenges this year
Some 9 in 10 retailers (86%) are prepared for continued inflation, higher interest rates and potentially lower consumer spending, according to new research.