CFOtech Asia - Technology news for CFOs & financial decision-makers

Retail stories

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Salesforce shares surprising Black Friday trends and insights
Last week
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salesforce
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online shopping
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retail
Salesforce has released its latest digital commerce data based on the spending data of 1.5 billion shoppers during the Black Friday period.
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Customer engagement platform MoEngage gains entry in ANZ
Last month
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paas
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cx
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enterprise it
MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.
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Square’s tech to help Aussie businesses tackle holiday rush
Last month
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paas
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digital transformation
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cx
Square for Retail and Square Appointments will help Australian retailers offer customers flexible, on-the-go checkout experiences.
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Retailers need to embrace AI to better service customers
Last month
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ai
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cctv
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retail
New research has uncovered new ways for retailers to use artificial intelligence in concert with in-store cameras to better service consumer behaviour.
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Chemist Warehouse chooses Marketplacer for new ANZ offering
Last month
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cx
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martech
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retail
Chemist Warehouse has selected Marketplacer to drive the company’s new online marketplace throughout Australia and New Zealand.
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Key considerations for harnessing warehouse data to improve operational excellence
Thu 27 Oct 2022
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data analytics
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cx
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bi
Retailers have more orders, more SKUs, and higher customer expectations. But also, less time for fulfilling orders, less time for order delivery, and less time for taking care of maintenance.
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Manhattan Associates releases new solutions for post-purchase activity
Wed 26 Oct 2022
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cx
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martech
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retail
The company says the new developments come at a time when customers' expectations of post-purchase experiences continue to change, creating new challenges for retailers.
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Marketplacer partners with Omnivore to enhance eCommerce
Thu 20 Oct 2022
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partnerships
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retail
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ecommerce
"We are delighted to be working with Omnivore as this partnership will now enable marketplace owners to accelerate their market momentum."
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BuyersCircle onboards profile of leading international brands
Fri 14 Oct 2022
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marketing
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digital business
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retail
Over 100 new brands have been added to the BuyersCircle community in the last three months, now available for consumers to shop.
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Sephora goes live with Fluent Order Management in Australia
Fri 14 Oct 2022
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cx
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martech
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commerce systems
Sephora has successfully implemented a new distributed Order Management System (OMS) from Fluent Commerce, choosing the company to improve the experience of its customers.
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Why the financial services industry needs to embrace ‘relationship marketing’
Tue 11 Oct 2022
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fintech
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open source
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retail
With more fintech disruptors joining the financial sector, digitally-savvy customers have more choice than ever at their fingertips — and they’re searching for the best deals.
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The new marketplace identity: Best practices For operating an enterprise marketplace
Mon 10 Oct 2022
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open source
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online shopping
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retail
Research from my company’s recent study showed that online marketplaces grew at twice the rate of traditional eCommerce for the second year in a row.
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The need for purpose-built mobility in retail today
Mon 3 Oct 2022
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omnichannel
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martech
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open source
Against the backdrop of increasing competition, retailers are increasingly looking for ways in which they can take costs out of their business without sacrificing operational efficiencies.
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Humanforce announces acquisition with Ento to strengthen workforces
Fri 30 Sep 2022
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wfh
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workforce management
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retail
The acquisition strengthens and scales with frontline, roster-driven, shift-based workforces across a wide range of industry verticals
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How to easily scale your mobile workforce and devices for the peak shopping season
Wed 28 Sep 2022
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mdm
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cybersecurity
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distribution
Retailers are under constant pressure to streamline processes and become more efficient while looking for ways to improve customer satisfaction levels.
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New kid on the block: How your business can build up its online marketplace expertise
Tue 27 Sep 2022
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crm
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cx
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martech
Without the support of a skilled team, it’s impossible to realise the benefits of an online marketplace in full, observes Marketplacer executive Anna Trifonopoulos, VP of Customer Delivery, Marketplacer.
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FedEx expands international day-definite delivery services across AMEA
Mon 12 Sep 2022
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online shopping
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retail
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ecommerce
The company says the continuous expansion of the FedEx International Connect Plus (FICP) is also set to fuel cross-border eCommerce growth within the APAC region.
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Ransomware ravages retail sector, with 75% increase in attacks
Thu 8 Sep 2022
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malware
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firewall
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ransomware
Globally, 77% of retail organisations surveyed experienced a 75% increase from 2020. This is also 11% more than the cross-sector average attack rate of 66%.
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What does it take to build a thriving enterprise marketplace?
Tue 6 Sep 2022
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enterprise
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branding
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online shopping
Enterprise Marketplaces are proving to be an essential priority for retailers and brands looking to capitalise on expansive growth in consumer eCommerce.
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How a major electronics retailer ended the bot menace on its portal
Tue 6 Sep 2022
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attack
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online shopping
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retail
For a firm operating 300 retail stores that attract ten million shoppers a year to its website, this level of bot traffic is unsustainable. It’s risking not only lost sales and rising costs but also damage to a brand image built with huge effort over many years.
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What ANZ organisations can learn from Asia’s burgeoning super apps push
Mon 29 Aug 2022
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crm
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cx
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martech
It’s hard to miss the meteoric rise of super apps in the past two years, especially in Asia. Aggregating a range of products and services on a single platform, super apps have emerged as major disruptors to conventional apps.
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AU retailers rate their states for doing business
Wed 17 Aug 2022
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retailers
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retail
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business confidence
Retailers are optimistic about economic conditions and potential for business success in their own states, despite the current economic climate. 
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Southeast Asia eCommerce market projected to grow 18% in 2022
Fri 12 Aug 2022
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finance, leasing & rental
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sales
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market
According to a new study published by Ascential Digital Commerce, eCommerce sales in Southeast Asia are projected to grow 18% in 2022, reaching up to USD$38.2 billion.
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9 in 10 retailers prepared for economic challenges this year
Tue 9 Aug 2022
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economics
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inflation
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retail
Some 9 in 10 retailers (86%) are prepared for continued inflation, higher interest rates and potentially lower consumer spending, according to new research.
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