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RingCentral news stories

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Customer experience
Digital insight through UCaaS to improve customer experience - RingCentral
One of the most quoted adages in business is "if you can't measure it, you can't manage it" this has been a long-held problem in telephony and customer service.
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Unified Communications
RingCentral & Vodafone launch UC solution in Hong Kong, Singapore
“Enterprises today have growing global communications needs to meet the ever-evolving demands of their mobile and distributed workforce."
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cloud communications
RingCentral and Mitel enter strategic partnership to enrich cloud comms
RingCentral and Mitel have announced a strategic partnership to provide Mitel’s global customer base with a streamlined migration path to RingCentral’s Message Video Phone (MVP) cloud communications platform.
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Remote Working
RingCentral survey reveals how Aussie workers feel about hybrid and remote working
Australian workers are anxious about a possible return to the office, while business leaders and decision makers called to offer wide scale support for hybrid and remote working.
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Microsoft Teams
RingCentral unveils new Microsoft Teams enhancements and BYOC
Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.
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Hybrid workforce
RingCentral powers hybrid workforces of the future with latest updates
“As organisations embrace new hybrid work styles, RingCentral is focused on combating real world organisational and end user challenges by delivering capabilities that enable them to run and grow their business."
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RingCentral
Maintaining a customer-centric organisation in an increasingly digital world
For many organisations that pride themselves on customer experience (CX), their contact centre and telephony environment is not flexible enough or feature-rich to adapt effectively.  
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Hybrid workforce
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
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Remote Working
Having a healthy company culture could mean success during COVID-19
"[Businesses] need to consider a larger and more permanent remote and hybrid workforce working from anywhere, enabled by the right technology and support."
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Cloud
Alcatel-Lucent Enterprise and RingCentral launch co-branded cloud solution
Alcatel-Lucent Enterprise and RingCentral have entered into a strategic partnership with their sights set on enabling enterprises around the world with cloud communications services.
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Avaya
CommsPlus signs on as Master Agent for Avaya Cloud Office
Aims to provide UCaaS to the growing market in Australia and New Zealand as workplaces continue to transform.
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Partner Programme
RingCentral launches new partner programme
Enables qualifying partners to manage the sales process end-to-end for opportunities for organisations of up to 400 employees.
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Productivity
Tritium transforms global communications with RingCentral Australia
Tritium has chosen RingCentral Australia as its global communications solution as it looks to support rapid growth and enhance employee productivity.
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Cloud
RingCentral reveals strong financial results for Q4
The company reached its goal of $1 billion annual revenue, according to figures.
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Disaster Recovery
RingCentral deploys IT solutions for Sydney's BridgeClimb
BridgeClimb deployed RingCentral Office and RingCentral Contact Centre Solutions across its entire staff in October 2019 – a rollout that took just seven weeks.
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Unified Communications
RingCentral pays in stock to work on solutions with Avaya
RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.
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Unified Communications
RingCentral Australia signs with Mia Distribution
Specialist unified communications distributor automates local hardware fulfilment and provisioning for RingCentral partners and customers.
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Unified Communications
Rapid growth in UCaaS market driven by range of vendors
New data from Synergy Research Group paints a pretty picture of the unified-communications-as-a-service (UCaaS) market.
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RingCentral
How RingCentral aims to expand its customer engagement portfolio
RingCentral announced that it has entered into a definitive agreement to acquire Connect First.
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Unified Communications
Four reasons it’s time to switch to cloud communications
Ben Swanson explains why organisations bogged down by legacy PBX systems should move to unified cloud communications sooner, rather than later.
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Unified Communications
Why UCaaS is the channel’s ‘opportunity of the century’
The popularity of UCaaS has grown very fast, with larger organisations across major industries like financial services and healthcare embracing it.
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Unified Communications
RingCentral expands in Asia Pacific with new office in Australia
RingCentral is opening a new office in Australia, appointed an APAC channel sales director, and expanded its number of local partners.
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Apps
‘App overloaded’ employees want simple comms solution - Survey
A survey has revealed that employees are spending up to an hour each day navigating between various communications apps.
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Communications
Texting for business a vital communications tool
Text messaging is no longer just a consumer pastime, according to RingCentral.