Rob Walker stories
Pegasystems launches AI-powered customer journey capability
Fri, 3rd Dec 2021
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crm
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cx
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martech
Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.
Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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uc
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.