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DigiCo posts strong FY25 results with AUD $99m EBITDA & gains key certification
Hyperscale

DigiCo posts strong FY25 results with AUD $99m EBITDA & gains key certification

DigiCo reports FY25 EBITDA of AUD $99m, outpacing forecasts with strategic certification and growth in Australian and US data centre operations.

By Kaleah Salmon • 5 min read • Wed, 20th Aug 2025
Nick Kempt appointed to lead customer success across APJ at Riverbed
Digital Transformation

Nick Kempt appointed to lead customer success across APJ at Riverbed

Nick Kempt has been appointed Director of Customer Success and Professional Services for Riverbed in the Asia Pacific and Japan region, leading AI-driven customer strategies.

By Melvin Hipolito • 3 min read • Tue, 19th Aug 2025
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Salesforce unveils Agentforce to speed up quoting for sellers
Marketing Technologies

Salesforce unveils Agentforce to speed up quoting for sellers

Salesforce launches Agentforce within Revenue Cloud, cutting sales quoting time by 75% and simplifying complex configurations for faster deal closures.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
Emergn appoints Jaime Ruhl as Chief Revenue Officer for growth
Digital Transformation

Emergn appoints Jaime Ruhl as Chief Revenue Officer for growth

Emergn has named Jaime Ruhl as Chief Revenue Officer to drive global expansion and enhance customer-focused solutions in emerging markets.

By Jed Nykolle Harme • 3 min read • Wed, 9th Jul 2025
Fujitsu appoints Jo Healey to head customer strategy in Oceania
Digital Transformation

Fujitsu appoints Jo Healey to head customer strategy in Oceania

Fujitsu appoints Jo Healey as Vice President and Head of Customer for New Zealand and Australia to lead digital transformation and enhance client relations.

By Melvin Hipolito • 3 min read • Mon, 7th Jul 2025
Jade Tang appointed Country Manager for Australia & New Zealand
JB Hi-Fi

Jade Tang appointed Country Manager for Australia & New Zealand

Tineco has appointed Jade Tang as its first Country Manager for Australia and New Zealand to drive local growth and retail expansion.

By Melvin Hipolito • 3 min read • Tue, 1st Jul 2025
Safe Software expands to UK & Ireland to boost customer support
Data Analytics

Safe Software expands to UK & Ireland to boost customer support

Safe Software expands to the UK and Ireland, opening new centres to enhance European customer support and target USD $250m revenue by 2028.

By Sean Mitchell • 3 min read • Fri, 20th Jun 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

Customer Data Platforms are evolving beyond marketing, becoming essential for unified data, AI readiness, and privacy compliance across enterprises.

By Steven Schuler • 5 min read • Tue, 17th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025
Dentsu integrates eye-tracking data for media planning
Customer Experience

Dentsu integrates eye-tracking data for media planning

Dentsu has integrated in-store eye-tracking data from Co-op Media Network into its tool, enhancing media planning with real-world retail attention insights.

By Jed Nykolle Harme • 3 min read • Tue, 10th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

Stories from Other Regions

Sales stories

Amazon dominates Prime Day as rivals see low deal searches
eCommerce

Amazon dominates Prime Day as rivals see low deal searches

Data shows Amazon dominated Prime Day deals in 2024 and 2025, with shoppers rarely searching rival retailers, despite their parallel sales events.

By Jed Nykolle Harme • 3 min read • Thu, 24th Jul 2025
HOOP launches New Zealand's first fully integrated retail agency
Data Analytics

HOOP launches New Zealand's first fully integrated retail agency

HOOP has launched New Zealand's first fully integrated retail agency, combining sales, merchandising and logistics in a data-led supermarket solution.

By Melvin Hipolito • 3 min read • Mon, 21st Jul 2025
BI WORLDWIDE launches global channel solution to boost partner motivation
Customer Experience

BI WORLDWIDE launches global channel solution to boost partner motivation

BI WORLDWIDE unveils BIW Channel Solutions, a global initiative using behavioural science and tech to enhance partner motivation in indirect sales channels.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025
Cricut partners with Indigenous artists to support NAIDOC Week
Sales

Cricut partners with Indigenous artists to support NAIDOC Week

Cricut partners with three Indigenous artists to launch designs for NAIDOC Week, donating all proceeds to Indigenous charities supporting culture and literacy.

By Catherine Knowles • 4 min read • Fri, 20th Jun 2025
UK holidaymakers boost spending, start trips with smarter deals
Sales

UK holidaymakers boost spending, start trips with smarter deals

Nearly 80% of UK holidaymakers boost pre-trip spending, favouring clothing and travel gear, with shoppers seeking smart deals and value for money.

By Jed Nykolle Harme • 4 min read • Thu, 19th Jun 2025