Saurabh Madan stories
Saurabh Madan writes about advancements in the financial technology sector, focusing on how personalized customer experiences are transforming traditional banking.
His stories highlight the impact of fintech innovations and digital platforms in reshaping customer engagement and service delivery.
Customer engagement platform MoEngage gains entry in ANZ
Fri, 25th Nov 2022
MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.
Why personalised CX will pay off for Asia’s banks
Thu, 2nd Jun 2022
In just a few years, well-funded fintech firms, mobile wallets, trading apps and digital-only banks have revolutionised the centuries-old banking industry.