Service management stories - Page 2
![Story image](../../../../../uploads/story/2022/11/18/preview_GettyImages-1182697690.webp)
PTC to acquire SaaS field service management provider ServiceMax
Fri, 18th Nov 2022
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m&a
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ptc
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service management
The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.
![Story image](../../../../../uploads/story/2022/12/21/preview_jean_de_villiers4.webp)
Unit4 appoints Jean de Villiers as Chief Customer Officer
Fri, 2nd Sep 2022
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saas
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cx
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martech
IT veteran Jean de Villiers appointed Chief Customer Officer of Unit4, responsible for end-to-end customer journey and growth ambitions.
![Story image](../../../../../uploads/story/2021/09/01/preview_GettyImages-1248011917.webp)
Micro Focus recognised as service management leader by Research in Action
Wed, 1st Sep 2021
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hybrid cloud
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hcm
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multi-cloud
Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.
![Story image](../../../../../uploads/story/2020/08/19/preview_GettyImages-1205896326.webp)
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Wed, 19th Aug 2020
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service management
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ivanti
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workplace automation
Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.
![Story image](../../../../../uploads/story/2020/01/24/preview_cyberark.webp)
CyberArk releases new ‘just-in-time’ capabilities to help reduce risk
Fri, 24th Jan 2020
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pam
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cyberark
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service management
CyberArk unveils enhanced 'just-in-time' features, aiming to reduce risk by minimising unnecessary access across cloud, hybrid, and endpoint environments.
![Story image](../../../../../uploads/story/2019/02/13/preview_GettyImages-865939978.webp)
Creating an attractive digital workplace for young talent
Wed, 13th Feb 2019
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service management
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modernisation
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talent attraction
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.
![Story image](../../../../../uploads/story/2016/07/28/preview_ThinkstockPhotos-462997405.webp)
Five reasons outsourced service desk demand is on the rise
Thu, 4th Aug 2016
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uc
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contact centre
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service management
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
![Story image](../../../../../uploads/story/2016/01/13/preview_op.webp)
The top 3 IT opportunities for 2016
Wed, 13th Jan 2016
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cx
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martech
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hcm
IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation’s strategy.
![Story image](../../../../../uploads/story/2015/10/16/preview_itsm.webp)
ITSM upgrades a necessity in the digital age
Fri, 16th Oct 2015
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crm
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martech
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customer service
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
![Story image](../../../../../uploads/story/2015/08/07/preview_solution.webp)
Unisys: How service management tools boost productivity
Thu, 27th Aug 2015
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unisys
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it managers
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service management
Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.
![Story image](../../../../../uploads/story/2014/12/05/preview_146834843.webp)
Your Invite: IT Service Management Forum heads to Wellington
Wed, 26th Mar 2014
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digital entertainment
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software development
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wellington
This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.
![Story image](../../../../../uploads/story/2014/12/05/preview_GettyImages-1165760299.webp)
Is IT good Enough?
Thu, 1st Jul 2010
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devops
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apm
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software development
In the ever-evolving IT landscape, the concept of good enough practice emerges as a pragmatic alternative to rigid best practices.
![Story image](../../../../../uploads/story/2014/12/05/preview_48Upper.webp)
Social IT network launched
Tue, 22nd Jun 2010
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collaboration
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social networking
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hp
HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.
![Story image](../../../../../uploads/story/2014/12/05/preview_GettyImages-1222544927.webp)
ITIL: is it all that?
Sun, 1st Nov 2009
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risk & compliance
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cybersecurity
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service management
TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.