ServiceNow stories

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

ServiceNow makes Anthropic’s Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

ServiceNow makes Anthropic’s Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

Wild Tech bolsters APAC expansion, appointing three new C-suite leaders to drive AI-led solutions, operations and revenue growth.

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

Tata Communications names Ganesh Lakshminarayanan MD and CEO-designate, to succeed A.S. Lakshminarayanan following April 2026 retirement.

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

‘BodySnatcher’ bug let attackers hijack ServiceNow AI agents to mimic users and create backdoor admin accounts on on-premise systems.

Tempo has hired Kevin Nanney as Chief Product Officer and Shams Chauthani as CTO to accelerate its adaptive strategic portfolio management push.

OutSystems names Fay Sien Goon as CFO to steer global finance and support its push into AI-powered application development and agentic systems.

Unit4 marks 100th ERPx go-live, ramps up AI learning and security as more public and private sector customers move to its cloud ERP.

Welsh tech consultancy de Novo plans to create 50 digital roles in Newport over five years under its new ‘50 in 5’ hiring drive.