Simon Ma stories
{
"introduction": "
Simon Ma is a technology enthusiast with a keen interest in innovative solutions that enhance business operations. His recent writings explore how companies leverage Freshworks' tools to drive sales and improve customer engagement.
\nIn one of his articles, Simon delves into Lalamove's utilisation of Freshdesk and Freshsales to significantly boost their sales conversion by 24% and customer engagement by 58%.
\nAnother piece highlights how the Supara Group, a renowned Southeast Asian clothing company, employs Freshdesk Omnichannel and Freshchat to automate responses and efficiently manage the surge in online customer queries.
" }
Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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cx
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data analytics
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.