Simon Ma stories
Simon Ma shares insights on how businesses enhance sales and customer engagement through effective use of technology, particularly customer relationship management tools.
His recent stories highlight practical examples from diverse companies leveraging software solutions to optimize customer support and drive growth. Readers can learn about the real-world impact of integrating advanced tools into sales and support operations.
Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.