Small Business (SMB) stories - Page 8

Sage sees four senior leaders named 2026 CRN Channel Chiefs as it leans on partners to drive AI-led growth for SMB finance and HR.

AI bookkeeping startup Botkeeper shuts after 11 years, citing rapid client consolidation, lost revenue and an unsustainable path forward.

UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

Indosat's AI spam shield blocked 2bn risky contacts in six months, averting scam losses of about USD $500m for Indonesian users.

Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.

Open ECX wins PEPPOL access point status as the UK edges towards mandatory e-invoicing, expected to be introduced by 2029.

Grab Finance taps FICO data tech to automate credit checks across six Southeast Asian markets and boost eligibility by nearly 50%.

Agencies rush to adopt AI to boost efficiency and margins by 2026, yet many fear churning out low-quality 'slop' that could erode trust.

Most firms suffered AI-linked cyber incidents last year, yet many still rate their security as above average amid a widening skills gap.

As most ransomware strikes after hours, small firms face a costly 3 AM security gap that only round-the-clock MDR can realistically close.

Mastercard launches Next Gen fleet payments in Asia Pacific, unifying fuel, EV charging and mobility spend with tighter data controls.

A global “shadow DNS” campaign is hijacking vulnerable Wi‑Fi routers, silently rerouting users' web traffic towards scams and malware.

Genstore launches AI-driven eCommerce platform promising end-to-end shop automation, after beta users processed USD $2.3 million in sales.

Lydian app lets Clover merchants accept crypto from 300+ digital assets at checkout while still being settled in local fiat currency.

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

OpenAI will levy a 4% fee on Shopify merchants for sales made via ChatGPT's integrated instant checkout from late January 2026.

Global business travel spend hit USD $1.57 trillion in 2025, with AI-driven, intentional trips set to power faster growth into 2026.