Staffing stories

AI receptionist boosts revenues by GBP £9 million and cuts missed calls across 65 UK dental practices, improving patient access and staff efficiency.

ControlUp and B2M Solutions have partnered to launch ControlUp for Frontline Workers, boosting real-time analytics for Android devices used by frontline staff worldwide.

Deel launches AI Workforce, offering seven AI agents to automate HR and payroll tasks across 150+ countries, easing understaffing pressures globally.

PERSOLKELLY rebrands as PERSOL across 13 markets, uniting its Australian operations to meet rising workforce demands amid rapid tech and green energy shifts.

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

Nearly half of New Zealand’s small businesses doubt that the upcoming Government Budget will offer meaningful support, says Prospa NZ survey.

RingCentral has unveiled Studio, a new solution enhancing its Events platform to deliver immersive virtual experiences for users in Australia and New Zealand.

A recent ISACA report reveals that only 38% of European professionals trust their organisations to protect sensitive data, highlighting severe privacy concerns.

Hoonartek has appointed Sunil Sharma as its new Chief Delivery Officer, tasked with enhancing delivery operations and client satisfaction.

A Prospa survey reveals many New Zealand SMEs view summer as vital, with 43% expecting better conditions despite economic challenges ahead.

ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.

A Trend Micro study highlights alarming cybersecurity gaps in Australia, with only 37% of organisations having adequate staffing for 24/7 coverage.

Financial controllers worldwide expect a major evolution in their roles by 2030, as revealed in EY's report, highlighting the shift towards value creation.

Research highlights critical cybersecurity gaps in business, citing insufficient staffing, inadequate attack surface management, and weak leadership commitment.

Transform Trust enhances staff communication using TrilbyTV's digital signage, promoting clearer messaging across 26 schools in Nottinghamshire and Derbyshire.

Salesforce introduces major Data Cloud innovations enhancing AI-driven customer experiences, unifying data, and launching Datablazers Community for real-time insights.

ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.

Amid staffing woes, Square debuts Square Kiosk to boost hospitality businesses' efficiency with seamless self-serve ordering, enhancing customer experiences.

A new Dayforce report reveals significant disconnects between executives' perceptions and the realities faced by frontline workers and middle managers in Australia and New Zealand.

A new Bugcrowd report highlights that 91% of CISOs see AI as a major threat, with rapid AI adoption poised to outpace security teams and reduce headcounts.