Strategy news stories - Page 2
How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Failing to provide competitive, high-quality customer service at every touchpoint can lead to low levels of customer satisfaction, which can have detrimental impacts on a business.
Game review: Mini Motorways (PC)
Dinosaur Polo Club’s follow-up to Mini Metro, Mini Motorways has added Wellington, NZ to the list of cities players can cover with roads.
Unlocking your data: Why customer loyalty is more than ‘a points system’
A powerful customer engagement strategy involves more than a loyalty offering. It needs a 'customer-obsessed' mindset that puts the customer experience at the heart and centre.
ExtraHop CEO retires, IT veteran Patrick Dennis steps in
Dennis will work alongside the ExtraHop executive leadership team to increase the company's current momentum and accelerate operations.
Why should we automate cloud apps – because hackers do
Organisations worldwide would be safer automating their cloud applications – because hackers do just that, says Radware.
Westpac enters strategic partnership with Microsoft
The partnership includes increased investment in Microsoft’s cloud computing service, Azure, which will help to modernise Westpac.
Six benefits of aligning information management directly with digital transformation
Digital transformations that initially came as a direct response to unforeseeable circumstances of a global pandemic have now fundamentally altered how organisations do business.
Megaphone Marketing named 2022 Google Premier Partner
Google has announced Melbourne-based digital agency Megaphone Marketing as one of its 2022 Google Premier Partners.
Data drives Monash IVF transformation
Monash IVF holds a proud pioneering history in the development of assisted reproductive technologies (ART) and tertiary-level prenatal diagnostics.
New year, new rules – understanding the cybersecurity danger areas in 2022
The World Economic Forum's Global Risks Report 2022 was released last week, revealing cybersecurity is the biggest worry for business leaders in Australia in 2022.
80% of organisations say infrastructure access is top strategic priority
StrongDM, the infrastructure access platform, announced the results of a new survey of 600 DevOps professionals in 2022: The Year of Access.
Will 2022 be your year of multi-cloud adoption?
Transitional changes in technology are happening at an ever-increasing rate, and the pace is unlikely to slow any time soon.
Digitisation drives B2B sales organisations to rethink go-to-market strategies
"Transformative digital investments and technology give commercial leaders more capabilities than ever before to decisively adapt to today’s ever-evolving buying team dynamics and preferences.”
Sydney startup Metigy announces global expansion to assists SMEs with digital marketing
Sydney based AI marketing startup Metigy has expanded its reach to the USA and Singapore, as COVID-19 continues to drive SMEs to digital marketing globally.
Video: 10 Minute IT Jams - Who is Marketplacer?
This week we are speaking with Marketplacer executive chair Jason Wyatt, about the work Marketplacer is doing to help businesses thrive by utilising the company's landmark, consumer focused technology.
Enterprise data strategy the bridge to post-pandemic economy - report
"The presence of mature enterprise data strategies, optimised for hybrid and multi-cloud environments, generate better business outcomes."
Ten features of an effective business decision-making platform
As the role of the chief financial officer (CFO) evolves, many are finding they need to extend their role beyond the finance department to improve business performance.
Australia's Ransomware Action Plan a major step forward for cybercrime prevention
The Australian Federal Government has put forward its Ransomware Action Plan - a new set of processes built on the 2020 cybersecurity strategy, which was a welcome addition in its own right.
Interview: Infosys CISO Vishal Salvi on cybersecurity and Cyber Defence Centres
We spoke to CISO Vishal Salvi to learn more about the company's approach to cybersecurity and what it means for customers.
Infosys launches set of solutions to advance enterprise cloud strategies
"The future of enterprise cloud strategy will be shaped by three key factors - speed-to-market, innovation at scale, and security of the ecosystem - this is the foundational construct of Infosys Cobalt."
Harnessing what lies within: Data strategy reinvention de-risks energy exploration
How Western Australia’s Searcher Seismic reinvented its data strategy to de-risk exploration for the global energy sector
How to stay in control of a cloud strategy
A poorly implemented tool will never be as effective and secure as a well-integrated solution that delivers high levels of flexibility and control over data, wherever it goes.
Securing the unknown with visibility and control
What’s getting in the way of an organisation’s security health and what needs to happen to secure those vulnerabilities? What assets does an organisation own? How does an organisation gain visibility? Where do the assets live? Who has access to those assets?
IDC: Relevance is combining strategy, creativity and IT services
IDC reveals the Top 10 Asia/Pacific predictions to impact IT and business services sourcing in 2019 and beyond.