Support stories
Zoom looks to enhance CX with AI-powered refinements
Yesterday
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crm
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contact centre
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cx
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Publicis Sapient & Tquila launch PS Hummingbird to boost AI capabilities
3 days ago
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microsoft
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testing
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digital transformation
Consultancy Publicis Sapient and Tquila unveil PS Hummingbird, a project aimed at enhancing AI and cloud capabilities.
Hexaware Technologies launches 'Amaze for Modernisation' on AWS Marketplace
3 days ago
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migration
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aws
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risk
Hexaware Technologies has introduced Amaze for Modernisation, a transformation engine, to AWS Marketplace offering cost savings and operational streamlining.
Code Institute calls for increased skills bootcamp funding
Last week
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ai
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investment
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risk
Code Institute CEO, Jim Cassidy, calls for increased funding for skills bootcamps to address job market changes amid AI rise.
Cisco enhances Cloud Observability with new business metrics for AWS
Last week
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aws
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apm
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it
Cisco boosts Cloud Observability with new business metrics for AWS, offering detailed insights into modern application performance.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Last month
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customer service
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community
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support
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
Nuvias UC hailed as Technology Services Distributor of the Year 2023
Last month
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uc
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cx
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innovation
Nuvias UC garners Technology Services Distributor of the Year 2023, lauded for strategies in unified communications.
Lalamove boosts sales and customer engagement with Freshworks tools
Last month
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digital transformation
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support
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software
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
Last month
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innovation
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support
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veeam
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
Accenture to acquire New Zealand IT services provider Solnet
Last month
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managed services
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digital transformation
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wellington
Accenture is set to expand its cloud first capabilities in New Zealand with the acquisition of Wellington-based IT services provider Solnet.
University of Bradford adopts SaaS ERP from TechnologyOne for modernisation
Last month
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digital transformation
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cybersecurity
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innovation
The University of Bradford partners with TechnologyOne for a digital transformation project, adopting their SaaS ERP solution.
Flare unveils enhanced MSSP programme with proactive cybersecurity features
Last month
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cybersecurity
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support
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customers
Flare launches advanced Managed Security Service Provider programme featuring Continuous Threat Exposure Management to optimise cybersecurity.
UK government to invest £17m in AI & data science scholarships
Last month
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ai
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data science
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investment
UK government commits £17m to foster diversity in AI with 2,000 data science scholarships aimed at underrepresented groups.
Appian revamps Global Partner Program for 2024 to boost partner growth
Last month
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cx
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sales
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support
Appian revamps its One Appian Global Partner Program for 2024, offering streamlined structure and increased benefits for partners.
Tetrate unveils tech preview of its new product Tetrate Envoy Gateway
Last month
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enterprise
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support
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vmware
Chicago-based Tetrate has launched a tech preview for its new product, Tetrate Envoy Gateway, at the KubeCon NA conference.
NetApp, Fujitsu & VMware launch cloud solution for SMEs
Last month
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vmware
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innovation
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data
NetApp, Fujitsu and VMware have launched a cloud-ready platform designed to help SMEs minimise costs and enhance efficiency.
New report reveals shocking sexism pervades UK tech sector
Last month
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recruitment
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technology sector
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support
Fawcett Society report has uncovers pervasive sexism in the United Kingdom's tech sector, with 72% of women affected.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Last month
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support
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customer service
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collaboration
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Tax Traders awards Cultivate Technology Scholarship to two promising students
Last month
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support
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manukau institute of technology
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business
Tax Traders awards Cultivate Technology Scholarship to budding video game developer and cybersecurity enthusiast.
Blue Connections IT donates 205 backpacks to Backpacks 4 VIC Kids charity
Last month
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ceo
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community
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support
Blue Connections IT has donated 205 backpacks to the charity Backpacks 4 VIC Kids, emphasising its community commitment.
TeamViewer unveils major update for Tensor with enhance security features
Last month
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mdm
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support
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ios
TeamViewer has launched a significant update for the enterprise connectivity solution Tensor, enhancing security and user functionality.
Nyriad unveils UltraIO-as-a-Service to revolutionise data management
Fri, 27th Oct 2023
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support
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data management
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business
Nyriad introduces UltraIO-as-a-Service, a groundbreaking on-premise Storage-as-a-Service (STaaS) offering to enhance data management.
UK organisations lack cyber resilience, claims e2e-assure study
Thu, 26th Oct 2023
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outsourcing
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cisos
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support
75% of CISOs have experienced a cyber attack, but only 22% describe their organisation as resilient, according to a study by e2e-assure.
Arrow Electronics named Best Value-Added Distributor for Europe
Fri, 20th Oct 2023
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support
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resellers
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awards
Arrow Electronics has won the Best Value-Added Distributor for Europe in the CONTEXT ChannelWatch Awards 2023.