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Unified commerce stories

Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Last month
Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.

By Karen Joy Bacudo • 5 min read • Last month
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.

By Karen Joy Bacudo • 3 min read • Last month
AppDirect buys PartnerStack to expand B2B sales platform
Software-as-a-Service

AppDirect buys PartnerStack to expand B2B sales platform

The deal gives software vendors a broader route to market as AppDirect adds PartnerStack's 138,000-strong B2B partner network.

By Mark Tarre • 4 min read • Last month
Barrows & QSIC sync in‑store audio with digital video
Digital Signage

Barrows & QSIC sync in‑store audio with digital video

Barrows Connected Store and QSIC partner to sync in‑store video and audio, promising data‑driven, unified retail media and measurement.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
ShipStation expands ANZ tools for unified eCommerce
Data Analytics

ShipStation expands ANZ tools for unified eCommerce

ShipStation rolls out expanded fulfilment, inventory and returns tools in Australia and New Zealand to unify eCommerce operations.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026
Retailers brace for AI search and complex deal discovery
Digital Transformation

Retailers brace for AI search and complex deal discovery

As shoppers turn to AI search and influencers to hunt deals, retailers race to unify promotions or risk confusion, margin hits and lost loyalty.

By Dan Surtees • 4 min read • Wed, 4th Mar 2026
Adyen & Raptor embed payments for Asia Pacific SMBs
Software-as-a-Service

Adyen & Raptor embed payments for Asia Pacific SMBs

Adyen partners with Raptor to embed payments into POS tools, promising smoother reconciliation and cross-channel reporting for APAC SMBs.

By Mark Tarre • 4 min read • Tue, 27th Jan 2026
Sitoo gets Gartner recognition in Unified Commerce Platforms
Data Protection

Sitoo gets Gartner recognition in Unified Commerce Platforms

Sitoo has been named a Representative Vendor in Gartner's 2025 guide on AI-enabled unified commerce platforms for Tier 2 retailers.

By Sofiah Nichole Salivio • 4 min read • Mon, 12th Jan 2026
Google launches Gemini CX AI to unite retail journeys
Unified Communications

Google launches Gemini CX AI to unite retail journeys

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026
PMC opens major India centre to boost global retail innovation
Data Analytics

PMC opens major India centre to boost global retail innovation

PMC has launched a 35,000 sq ft Innovation & Delivery Centre in Vadodara, India, doubling its workforce to boost global retail digital transformation projects.

By Kaleah Salmon • 3 min read • Fri, 28th Nov 2025

Stories from Other Regions

Unified commerce stories

Luxury eCommerce growth slows as AI reshapes shopping
Customer Experience

Luxury eCommerce growth slows as AI reshapes shopping

Luxury brands are losing pricing control online as AI shopping tools push shoppers towards cheaper offers and marketplace channels.

By Joseph Gabriel Lagonsin • 3 min read • Last month
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
AI, unified commerce to reshape Australian retail by 2026
Digital Transformation

AI, unified commerce to reshape Australian retail by 2026

AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.

By Sean Mitchell • 4 min read • Wed, 25th Feb 2026
EILEEN FISHER adopts Aptos tech to unify store sales
Customer Relationship Management

EILEEN FISHER adopts Aptos tech to unify store sales

EILEEN FISHER will roll out Aptos ONE POS across 50+ North American stores to unify sales, inventory visibility and omnichannel service.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026
E-commerce growth redistributes across Europe in 2026
Customer Experience

E-commerce growth redistributes across Europe in 2026

E-commerce growth is shifting across Europe, with Central and Eastern Europe and the Nordics surging as returns and AI reshape online retail.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Blink unveils Card Present API for real-time ISV pay
Fintech

Blink unveils Card Present API for real-time ISV pay

Blink launches Card Present API to let ISVs add in-person card payments with real-time reporting and managed terminal support.

By Karen Joy Bacudo • 3 min read • Wed, 14th Jan 2026
UK Black Friday spending soars in pet sector as big baskets lead
Customer Experience

UK Black Friday spending soars in pet sector as big baskets lead

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025