User experience (UX) Stories - Page 2

Global Stories

User experience (UX) stories

Consumers trust marketplaces more than brands online

Confidence in online retail is shifting towards the platform, with a 9,000-person study finding marketplaces outrank direct brands on trust.

By Mark Tarre • 4 min read • Last week

Data Analytics

Shield launches insights dashboard for compliance teams

Compliance managers could cut alert review times by up to half as financial firms face surging false positives and heavier regulatory scrutiny.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

TBC Georgia launches crypto trading in banking app

Retail customers in Georgia can now buy and sell 30 cryptocurrencies inside TBC's banking app, as monthly active users on its brokerage platform rise 42%.

By Sofiah Nichole Salivio • 3 min read • Last week

Data Analytics

IAG cuts 15 websites to one platform in digital overhaul

Faster site updates and fewer errors should help IAG reach more customers, after it cut 15 websites to one platform and 4,500 pages.

By Mark Tarre • 5 min read • Last week

Data Protection

Apple registers genai subdomain ahead of WWDC AI pitch

Developers could get a clearer AI roadmap at WWDC, after a newly registered subdomain fuelled speculation about Apple's next software pitch.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

User experience (UX) stories

Digital Signage

Logic launches Workspaces for flexible hybrid offices

Businesses can now reconfigure meeting spaces faster as hybrid working drives demand for modular office infrastructure.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

MYOB's Solo app sets culture-first template for products

Solo by MYOB has already saved early users 17 hours a month, as the software group uses the app to test a new build model.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

At the crossroads: building the next phase of payments in Aotearoa

Fragmentation could slow Aotearoa's payments overhaul unless industry and government align on standards, identity and resilience.

By Chad Haighmark • 4 min read • Last week

Hybrid Cloud

Kinetic IT report flags AI & sovereign execution gap

Funding and skills shortages are leaving Australian agencies unable to safely deploy AI while keeping ageing systems resilient and under control.

By Mark Tarre • 5 min read • Last week

Data Analytics

Commonwealth Bank tests AI companion in banking app

The trial could make everyday banking decisions clearer for millions of app users, while keeping human oversight and fraud controls in place.

By Mark Tarre • 5 min read • Last week

Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Altman says businesses lag AI adoption amid rapid change

Businesses face pressure to speed up AI rollouts as OpenAI chief Sam Altman says enterprise adoption remains very early.

By Mark Tarre • 6 min read • Last week

Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Last week

Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • Last week

Fintech

Interac adds AI fraud checks to Verified identity service

Canadian businesses will get tougher digital onboarding defences as the phased rollout targets deepfakes, spoofed video and device tampering by Q3 2026.

By Joseph Gabriel Lagonsin • 4 min read • Last week