Voice AI stories

Agora and FPT join forces to deliver AI-powered voice, video and messaging for Southeast Asia's banks amid stricter digital regulations.

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

Elon Musk's xAI raises USD $20 billion, turbocharging Grok model training and GPU build-out as rivalry in frontier AI heats up.

Tata Communications acquires 51% stake in Commotion to enhance AI-driven customer interaction solutions across its global digital platforms.

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Tata Communications unveils Voice AI platform for real-time, multilingual fintech chats, enhancing speed, security, and seamless automation in financial services.

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

Supply chain startup HappyRobot has raised USD $44 million to enhance its AI workforce platform, aiming to transform enterprise operations with advanced automation.

Huckleberry, an AI voice platform, revolutionises workplace feedback by enabling quick, accessible 360-degree reviews without HR involvement.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Cloudflare has unveiled Cloudflare Realtime, a new suite aimed at simplifying the development of real-time audio, video, and AI applications for developers.