Whatsapp stories
Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.
Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.
Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.
It could cut the cost and delay of bringing AI agents to regulated data by letting firms use live SQL systems without migration.
Routine parcel-status checks are shifting to WhatsApp, easing pressure on support teams as Overseas Express cuts enquiries by more than 60%.
Personal accounts used by researchers and officials are being hit by Russian-linked groups, exposing institutions to stealthy account theft and malware.
Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.
Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.
The milestone underscores how messaging-led learning could win repeat use in India's crowded edtech market without forcing app downloads.
Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.
Existing customers will see no disruption as the consultancy unifies its Canadian and US operations under one global name to chase AI and cloud demand.
Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.
Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.
Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.
Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.
Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.
The plan faces an uncertain path in Parliament, with coalition partners ACT and New Zealand First refusing support for the under-16s ban.
Parents facing school emails, letters and chat messages can now turn them into child-specific reminders as the new term begins.
AI is moving from side project to core strategy for consumer brands as founders seek sharper margins, faster sales and better operations.
The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.
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