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Workplace automation Stories - Page 2

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Workplace automation stories

Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • This month
OpenAI launches GPT-5.6 models with new coding push
Large Language Models

OpenAI launches GPT-5.6 models with new coding push

Businesses could see faster, cheaper AI coding and office workflows as OpenAI rolls out GPT-5.6 with stronger safeguards.

By Mark Tarre • 5 min read • This month
OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • This month
John Margerison on the new class of employee: AI managers
Data Protection

John Margerison on the new class of employee: AI managers

Businesses should treat AI like a new hire, as weak oversight could expose sensitive data and leave staff needing fresh skills to stay relevant.

By Jake MacAndrew • 3 min read • This month
The new workforce: AI agents to work in concert with humans
Digital Transformation

The new workforce: AI agents to work in concert with humans

AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.

By David Shilovsky • 5 min read • Last month
Employees use AI to make fake expense receipts, survey
Software-as-a-Service

Employees use AI to make fake expense receipts, survey

Four in 10 US workers admit using AI to create bogus expense receipts, highlighting growing fraud and oversight risks for employers.

By Joseph Gabriel Lagonsin • 5 min read • Last month
AI incidents hit 93% as governance lags, study finds
DevOps

AI incidents hit 93% as governance lags, study finds

Governance gaps are leaving firms exposed, with only 19% meeting the readiness bar as AI-related infrastructure incidents spread across organisations.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Workplace automation stories

monday.com flags Australian firms' coordination tax
Software-as-a-Service

monday.com flags Australian firms' coordination tax

A survey of 385 workers suggests poor handovers, rework and meeting overload are draining productivity across Australian and New Zealand firms.

By Mark Tarre • 5 min read • This month
Teacharo launches voice-first AI assistant for teachers
Data Protection

Teacharo launches voice-first AI assistant for teachers

Australian teachers could save hours on admin as a voice-based AI tool drafts lessons, emails and policies between classes.

By Sofiah Nichole Salivio • 4 min read • This month
CSP sees demand for integrated building technology rise
Network Infrastructure

CSP sees demand for integrated building technology rise

Owners are bringing security, networking and AV planning forward as repeat work lifts 27%, with CSP on track for 125 projects this year.

By Sean Mitchell • 3 min read • This month
AI literacy tops UK employers' in-demand skills list
Digital Transformation

AI literacy tops UK employers' in-demand skills list

More than half of UK workers still lack basic digital skills, making AI literacy a growing hiring priority for employers.

By Joseph Gabriel Lagonsin • 4 min read • This month
UST partners Anthropic to train 20,000 staff on Claude
Manufacturing

UST partners Anthropic to train 20,000 staff on Claude

The deal will embed Claude across UST's client systems and internal workflows, as the services firm trains 20,000 staff worldwide on the AI model.

By Sean Mitchell • 4 min read • This month
Tensor marks 40 years of sales director Rob Cochrane
Digital Transformation

Tensor marks 40 years of sales director Rob Cochrane

The veteran sales chief says biometrics and payroll integration have reshaped workplace systems since he joined Tensor in 1986.

By Joseph Gabriel Lagonsin • 7 min read • This month
Xero brings financial data into Microsoft 365 apps
Software-as-a-Service

Xero brings financial data into Microsoft 365 apps

Small businesses can now pull live bookkeeping data into Excel, Word and PowerPoint without leaving Microsoft 365 or exporting CSV files.

By Karen Joy Bacudo • 4 min read • This month
AI freezes graduate hiring, threatening future leaders
Digital Transformation

AI freezes graduate hiring, threatening future leaders

Graduates are bearing the brunt as firms quietly halt entry-level hiring, leaving fewer first jobs and a thinner leadership pipeline.

By Rebecca Keenan • 6 min read • Last month
AI workflow gaps lead firms to scale back projects
Digital Transformation

AI workflow gaps lead firms to scale back projects

Quality failures are prompting some firms to pull back from AI projects, as a UK survey found 18% have already abandoned or scaled them back.

By Mark Tarre • 4 min read • Last month
Irish business leaders wary as AI confidence rises
Digital Transformation

Irish business leaders wary as AI confidence rises

Rising adoption is sharpening fears over jobs and security, even as three-quarters of Irish business leaders trust AI use in their firms.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Microsoft E7 price shift pushes UK firms to review AI
Software-as-a-Service

Microsoft E7 price shift pushes UK firms to review AI

UK businesses face fresh pressure to tighten AI governance as Microsoft's pricing changes make bundled licences more compelling.

By Joseph Gabriel Lagonsin • 4 min read • Last month