Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
Zendesk extends generative AI offerings to secure data further
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Zendesk enters SCA with AWS for customer service at scale
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
New Relic to help hundreds of early-stage companies scale
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk adds AI capabilities to customer support solutions
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
Turning agility into reality difficult as organisations prepare for recovery
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
Zendesk launches messaging solution with advanced capabilities
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Zendesk boosts CRM with WhatsApp for instant, multi-channel customer support.
On October 28, go from CX starter to champion with Zendesk
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
The one thing successful startups have in common? Quality CX
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Zendesk APAC boosts team with Johnstone & Johnson to drive regional growth.
COVID-19: Outbreak sees CX support tickets skyrocket globally
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
ANZ businesses unable to meet changing customer expectations, Zendesk states
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.