Business Intelligence / BI
Digital Transformation / DX
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
“This is a testament to the strength of our agile products and talented team. Zendesk and Momentive share a culture centred around our people, our communities and the customers we serve."
Turning agility into reality difficult as organisations prepare for recovery
"Businesses must invest in the tools, processes and resources that empower agility and drive long-term success."
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."
On October 28, go from CX starter to champion with Zendesk
There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.
The one thing successful startups have in common? Quality CX
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.
COVID-19: Outbreak sees CX support tickets skyrocket globally
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
A/NZ businesses unable to meet changing customer expectations, Zendesk states
"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."
Zendesk fuses AI into customer services with Amazon Connect integration
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.
What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk & AWS - new data center coming to Sydney next month
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk, Google Play help businesses respond to customer app reviews
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.