Stories by Peter Marelas
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
How change tracking can foster a blameless culture and reduce the impact of IT downtime
Wed, 22nd Feb 2023
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engineering
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downtime
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opinion
Finding a balance between tracking changes and open, honest communication can go a long way in preventing unplanned downtime and keeping engineers happy.
Why observability is key to delivering core business goals in Asia
Thu, 22nd Dec 2022
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software development
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it budget
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opinion
IT spending worldwide is expected to reach $4.6 trillion in 2023, up 5.1% from 2022, despite an uncertain economic outlook for consumers and businesses.
Security: The missing ‘golden signal’ in world-class observability
Thu, 24th Nov 2022
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data analytics
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martech
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cdp
Data breaches and ransomware are on the rise across the APAC region, with high-profile cyber attacks garnering daily headlines.
Why observability is key to modern application architectures
Tue, 26th Jul 2022
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software development
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software
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opinion
New Relic's chief architect Peter Marelas breaks down what to consider when selecting and implementing an observability solution.
The importance of service level management to customer experience
Fri, 27th May 2022
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crm
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devops
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cx
Rising costs and staffing shortages are putting pressure on tech talent, but automation could alleviate the burden for site reliability engineers.
Four steps to creating a digital transformation roadmap
Thu, 3rd Mar 2022
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crm
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data analytics
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digital transformation
Established companies must overcome technical debt to pursue digital transformation and achieve growth. Here are four steps to success.
How to create high performance tech teams
Thu, 25th Nov 2021
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cloud services
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opinion
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new relic
Workplaces prepare for 'Great Resignation' as employees leave roles. Retention schemes are being boosted to combat the trend.