About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
NICE launches next big leap of CX platform Enlighten
2 days ago
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ai
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cx
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customer service
"NICE is committed to helping organisations with today's growing need for decision velocity and the creation of personalisation at scale."
M-Files celebrates 2023 global partner award winners
2 days ago
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awards
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partner awards
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m-files
Australia and New Zealand partners receive top honours in awards recognising exceptional performance across the M-Files global partner ecosystem.
APAC tech spend remains robust despite fragile economy
2 days ago
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forrester research
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it spending
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analyst report
In spite of challenges including fragile post-pandemic supply chains, Asia Pacific tech spend will continue to grow by 6.8% to 7.3% per year from 2024 to 2027.
Top risky security behaviours of employees revealed
2 days ago
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cybersecurity
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knowbe4
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cyber attacks
"These findings from our new SecurityCoach product are definitely concerning and reiterate the importance of developing a strong security culture.”
Thales unveils CipherTrust Data Security Platform as-a-Service
2 days ago
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paas
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cybersecurity
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thales
The flexible model removes the need for upfront investment in data security infrastructure and auto-scales to support capacity changes.
A cyber-aware workforce critical to strong security posture
2 days ago
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cybersecurity
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fortinet
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cyber attacks
A new report has found employees can be an organisation’s weakest point – or one of its most powerful defenses.
Low trust in AI barrier to creating a better health system
2 days ago
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digital transformation
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ai
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it in healthcare
"Distrust and lack of training are barriers to the adoption of AI technologies that will need to be overcome."
Ransomware, social engineering costs skyrocket – report
2 days ago
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ransomware
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cybersecurity
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verizon
"With the growth and increasing sophistication of social engineering, organisations must enhance the protection of their senior leadership now."
UniSuper taps Google Cloud for data centre transformation
2 days ago
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cloud services
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digital transformation
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google
Australia's UniSuper has selected Google Cloud as its preferred cloud provider for data centre transformation.
DUO appointed distributor for Silverfort in New Zealand
2 days ago
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cybersecurity
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duo
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sektor
Duo, a division of Sektor and a distributor of cybersecurity solutions, has announced its appointment as the distributor for Silverfort in New Zealand.
Aqua security delivers cloud native security data to AWS Security Lake
Last week
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cloud security
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aws
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data lake
Aqua Security has announced support for Amazon Security Lake from Amazon Web Services, which is now generally available.
Aussie MSPs expect revenue growth despite economy pressures
Last week
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cybersecurity
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barracuda
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economy
Research shows that growth, powered by new services and industry sectors, comes at a cost to employee stress levels and well-being.
Salt Security attains AWS security competency status
Last week
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aws
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cybersecurity
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apis
The Amazon Web Services certification makes Salt Security the first and only API security company with this designation.
Netskope Intelligent SSE integrates with Amazon Security Lake
Last week
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aws
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cybersecurity
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partnerships
Integrated solution provides ability to rapidly identify potential security threats by Netskope security logs and threat information.
Demand for intelligent virtual assistants spurs conversational AI market
Last week
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ai
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chatbots
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omnichannel
Rising demand for AI-powered customer support services, omnichannel implementation, and lower chatbot development costs is driving market growth.
SAP partners with Victoria University Polytechnic to boost digital skills
Last week
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sap
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victoria university
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partnerships
SAP has partnered with Victoria University Polytechnic to deliver a training program that seeks to meet the growing demand for SAP skills in Australia.
Ericsson retains top ranking in 5G Network Infrastructure Market
Last week
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network infrastructure
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5g
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frost & sullivan
Ericsson has been ranked as the leader in the Frost Radar 5G Network Infrastructure Market 2023 report for the third consecutive year.
Huawei ranked No 1 in Chinese financial cloud market
Last week
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idc
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cloud infrastructure
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huawei
Huawei Cloud Stack has been ranked No. 1 in China's self-built dedicated financial cloud infrastructure market for the fifth year running.
Kiwi Assist launches to achieve digital equality for seniors
Last week
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smartphones
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health apps
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entrepreneurship
The app provides services that make the internet, smartphones and computers easier to use, while equipping seniors to make the most of the online services.
Top tips to make businesses safer as cyber crime evolves
Last week
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cybersecurity
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bsa
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cyber attacks
Culture, strategy and compliance are among the top tools Australian business leaders can leverage to protect their companies from cyber criminals.
NZ's PC market narrows over high inflation concerns
Last week
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idc
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inflation
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pc shipments
As demand tapered, retailers continued to offer aggressive promotions to reduce the growing inventory. Vendors also incentivised channel to take on more stock.
Decline in consumer demand sees Australia's PC market drop
Last week
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tablets & laptops
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idc
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pc shipments
The decline was due to the decline in consumer demand, growing inflation concerns, and excess inventory levels.
NEC Australia, Western Sydney University team up for growth
Last week
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smart cities
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cybersecurity
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university of sydney
The agreement will focus on generating purpose-led and innovative outcomes to enhance growth, development and opportunities in Western Sydney.
APAC consumers expect security and ease-of-use when online
Last week
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online security
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okta
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identity
Enterprises’ ability to provide their customers with top-notch yet secure online experiences has thus become critical to business success.