Latest news - Page 362

Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.

Bringing APIs and EDI together for streamlined business communication
Wed, 11th Nov 2020
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erp
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api
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messagexchange
Tension is growing between APIs and EDI as businesses adopt digital communication methods to streamline supply chains.

Infosys launches Applied AI to help enterprise
Wed, 11th Nov 2020
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ai
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ai models
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edge ai
Infosys has launched Infosys Applied AI to help businesses scale AI enterprise-wide and de-risk AI operations.

Poly unveils new line of Bluetooth speakerphones
Wed, 11th Nov 2020
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digital entertainment
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hybrid & remote work
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wfh
Poly introduces new line of smart speakerphones with microphone technology that tracks speakers and blocks out noise.

Crypto winter & pandemic slice $2.8b from blockchain revenues
Wed, 11th Nov 2020
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blockchain
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healthtech
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cryptocurrency
ABI Research says that the revenue drop will not last long, with revenues expected to return to normal by 2023.

Dell Technologies drives innovation with latest solutions for HPC and AI
Tue, 10th Nov 2020
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network infrastructure
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hyperscale
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multi-cloud
Dell Technologies has unveiled new solutions and collaborations to accelerate AI and computing innovation in healthcare, life sciences, and manufacturing.

Avaya revamps Vantage all-in-one meeting solution
Tue, 10th Nov 2020
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uc
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personal computing devices
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collaboration
Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.

QNAP launches network virtualisation premise equipment
Mon, 9th Nov 2020
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storage
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virtualisation
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network infrastructure
QNAP Systems has launched the QuCPE series Network Virtualization Premise Equipment, offering agile multi-site IT network infrastructure.

QNAP launches Wi-Fi 6 SD-WAN router
Mon, 9th Nov 2020
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storage
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network infrastructure
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sd-wan
QNAP Systems has launched the QHora-301W, an SD-WAN router with Wi-Fi 6 and dual 10GbE ports, offering enhanced security and remote multi-site VPN capabilities.

IFS acquires utilities workforce management company Clevest
Mon, 9th Nov 2020
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crm
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cx
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martech
This acquisition extends IFS’s capabilities in service management solutions as it focuses on driving service experience.

Grandstream Networks adds camera endpoint to IPVideoTalk platform
Mon, 9th Nov 2020
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uc
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video conferencing
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voip
Grandstream Networks launches GVC3212, an HD videoconferencing endpoint for its IPVideoTalk Meetings platform. Comes with a price tag of $99.

92% of financial services firms increased cybersecurity investment this year
Sat, 7th Nov 2020
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fintech
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financial systems
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cybersecurity
The report revealed that 45% of respondents saw an increase in cyber-attacks since the pandemic first emerged.

IDC projects surge in digital resilience spending in 2021
Fri, 6th Nov 2020
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digital transformation
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resilient it
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data resilience
Investments in digital resilience, driven by the adoption of cloud computing, have increased despite the decline in IT spending during the pandemic, says IDC.

Huawei launches video conferencing solution in APAC
Fri, 6th Nov 2020
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uc
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video conferencing
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collaboration
Huawei APAC president of cloud and AI, Daniel Zhou, says that the company continues to invest in core audio and video capabilities for collaboration.

Aruba research: Value from data depends on the edge
Fri, 6th Nov 2020
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edge computing
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iot
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ai
Orgs with more mature Edge deployments are more likely to be gaining business value from their data by using it to inform decisions and processes.

Epson steps up sustainability with Platinum rating
Fri, 6th Nov 2020
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cleantech
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printing
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sustainability
After three Golds, gaining the Platinum rating indicates that Epson was ranked among the top 1% of companies in the industry.

65% of APAC GDP to be digitised between now and 2023 — IDC
Thu, 5th Nov 2020
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risk & compliance
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digitisation
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analyst report
65% of the GDP of the APAC region is expected to be digitised by 2023, with spending reaching $1.2tn, according to IDC.

Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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crm
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uc
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cx
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.

Customer experience key to post-pandemic prosperity, finds report
Wed, 4th Nov 2020
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crm
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digital transformation
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cx
Boards of directors and senior management now want to turn their businesses towards digital customer communications.

Twilio finalises US$3.2 billion acquisition of Segment
Tue, 3rd Nov 2020
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crm
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uc
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data analytics
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.