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How businesses can better adapt to meet the changing demands of customer experience
While it will take time for the long-term effects of the pandemic on businesses to be fully realised, some of the most significant impacts that have emerged are in the customer experience (CX) arena.
Consulting companies are growing, but so are skill gaps according to new study
In a record-breaking quarter, a new Cinodes Q3 report has revealed that one-third of listed consulting companies have grown by over 20%, and the median turnover rate has had an increase of as much as 13.4% compared to last year.
Maximising your investments through security automation
Let’s face it, we’ve talked about security automation for years. We’ve grappled with what, when and how to automate. At certain points we’ve wondered if there’s any place at all for automation. But in our heart of hearts, we’ve known for years that automation is the future. Now the future is here.
Gartner reveals worldwide AI software revenue to hit $62.5bn, up 21.3%
Gartner forecasts that the top five use case categories for AI software spending in 2022 will be knowledge management, virtual assistants, autonomous vehicles, digital workplace and crowdsourced data.
Research reveals CFO 4.0 instrumental in building the factory of the future
SYSPRO has announced new research into CFO 4.0, revealing that manufacturing chief financial officers will play a critical strategic, innovative and financial role in the business moving forward.