Businesses of any size can now drive improved digital experiences with generative AI solutions without needing a technical developer team, as announced by Kore.ai. The company has introduced XO Express, which provides an accessible platform for creating AI-powered chatbots and contact centres.
Raj Koneru, founder and CEO of Kore.ai, emphasised the intent behind this new approach, stating: "ChatGPT and GenAI have shown the art of the possible and created excitement everywhere. XO Express turns the experience of building an AI Chatbot into an intuitive and fun-filled one, free of jargon. You don't need to be an expert or understand the intricacies of conversational AI. Anyone with a business idea can access the XO platform to build AI chatbots and create an affordable contact centre."
XO Express offers significant benefits for smaller businesses, including user-friendly AI automation which allows non-technical business users to deploy AI chatbots across various customer lifecycle functions such as marketing, sales, and support. The platform aims to provide a unified conversational experience across multiple systems, thereby reducing complexity and costs associated with managing multiple AI solutions. Additionally, it offers affordable contact centre solutions, enabling businesses to handle voice calls and web chats with improved experiences.
One of the primary advantages highlighted by Kore.ai is the elimination of the necessity for conversational or generative AI expertise. Businesses can use XO Express AI Automation to deploy AI chatbots across customer functions efficiently. The XO platform serves as a single conversational interface, promoting a consistent brand experience and cutting down on the costs of managing multiple AI solutions from different vendors.
Bret Ingerman, former Vice President of IT at Tallahassee State College, remarked on the value of this offering: "Kore.ai's new XO Express suite provides an easy-to-use set of tools to create powerful virtual assistants that are accessible via chat and by voice. These tools provide a way for non-technical staff to design interactions between our students and the virtual assistant that can provide answers to their questions and even let them transfer to a human agent. And, because XO Express is built on top of the sophisticated Kore.ai toolset, our technical staff can enhance the virtual assistant by easily integrating with other systems to provide for an even more powerful virtual assistant that can do things for, and on behalf of our students."
The need for such technology has become evident, with companies increasingly recognising the potential of conversational AI and generative AI solutions. According to a recent TechAisle survey, approximately 60% of small and medium-sized businesses (SMBs) and 84% of mid-market firms are either using or planning to use generative AI. Furthermore, Gartner predicts that by 2026, 75% of conversational AI offerings will incorporate generative AI, enabling businesses to deploy complex, multifunctional applications more easily.
In addition to offering tools for AI chatbot development, Kore.ai emphasises the proprietary voice gateway of the XO Contact Centre AI Express, which enhances the voice experience for businesses. This feature helps enterprises manage inbound voice calls and web chats more effectively.
Kore.ai is providing a free trial of XO Express to allow businesses to explore and understand the simplicity of building AI automation and contact centres. This move is part of their broader effort to democratise AI and drive business value across industries.
