PayPal has reorganised its business and executive leadership structure and will now operate through three divisions.
The new model groups the company into Checkout Solutions & PayPal, Consumer Financial Services & Venmo, and Payment Services & Crypto. The changes are intended to simplify decision-making and align management with growth priorities.
Several leadership changes accompany the overhaul. Frank Keller has been appointed President, Checkout Solutions & PayPal. Alexis Sowa will serve as interim lead of Consumer Financial Services & Venmo, and Jeff Pomeroy will serve as interim lead of Payment Services & Crypto.
Antonio Lucio is joining as Chief Marketing & Corporate Affairs Officer. Anshu Bhardwaj has been appointed Chief AI Transformation & Simplification Officer.
The restructuring also includes the departure of two senior executives. Diego Scotti, previously EVP and General Manager, Consumer Group, is leaving the company, as is Michelle Gill, formerly EVP and General Manager, Small Business & Financial Services Group.
New structure
Checkout Solutions & PayPal combine the company's consumer and merchant operations under a single strategy. Consumer Financial Services & Venmo will focus on Venmo and a broader consumer finance offering.
Payment Services & Crypto brings together processing and platform businesses, including Braintree, small business processing, value-added services, and crypto products such as PYUSD. The new arrangement consolidates activities that had previously been spread across different parts of the organisation.
The move marks a significant operating shift for the payments group, which serves consumers and businesses in about 200 markets. It comes as large financial technology companies face pressure to sharpen execution, integrate newer products more closely with core services, and establish clearer lines of accountability across broad business portfolios.
Management presented the reorganisation as a way to sharpen the company's focus on a smaller number of business lines. It also underscores a stronger emphasis on how PayPal connects its branded checkout products, Venmo, merchant services, and crypto activities.
Leadership changes
Keller takes charge of the division that combines the company's consumer and merchant ecosystems. Sowa and Pomeroy have both been appointed on an interim basis, suggesting further decisions may follow as the revised operating model takes shape.
Lucio's appointment adds a senior executive with responsibility for marketing and corporate affairs at a time when PayPal is trying to present a simpler structure to investors, merchants, and consumers. Bhardwaj's new role brings artificial intelligence and internal simplification under one executive remit.
In comments released by PayPal, Enrique Lores set out the reasoning behind the changes.
"To accelerate growth and unlock our full potential, we need to recommit to our fundamentals-getting much closer to the consumer, aligning the company around three strong businesses, simplifying how we work, sharpening accountability, and prioritizing operational excellence," said Enrique Lores, President and CEO, PayPal.
He added: "By aligning our structure with our strategy in this simplified approach, we will be better equipped to drive sustainable growth and value creation for PayPal, our customers, and our shareholders."
Executive exits
Scotti leaves after overseeing the consumer group. During his tenure, PayPal said he helped drive Venmo's growth and monetisation and led the launch of products and businesses, including PayPal Everywhere, PayPal+, and PayPal Ads.
Gill departs after leading the Small Business & Financial Services Group. Her work included changes in how small businesses transact across channels, the expansion of buy now, pay later options, and work on AI-driven payment experiences.
The departures remove two senior figures responsible for key parts of PayPal's consumer, small-business, and financial services operations. Their exits come as the company redraws reporting lines and narrows its operating model to three core segments.
For PayPal, the reshuffle places some of its best-known assets into clearer organisational groupings. Branded checkout and merchant operations sit together in one unit, Venmo is paired with consumer financial services, and processing, platform services, and crypto are combined in another.
That structure may give investors a simpler view of where management intends to emphasise the business. It also highlights Venmo and crypto as distinct strategic areas within the broader company, rather than products within more fragmented reporting arrangements.