Techcombank reappoints Dr Jens Lottner as CEO to lead next phase
Techcombank's Board of Directors has confirmed the reappointment of Dr Jens Lottner as Chief Executive Officer for a second term from 2025 to 2030.
The decision follows approval from the State Bank of Vietnam and forms part of the bank's ongoing strategy, reflecting the Board's confidence in Dr Lottner's leadership capabilities. Dr Lottner's previous term as CEO saw substantial achievements in business growth and digital transformation efforts.
Board confidence
Dr Lottner has spent over 30 years in finance and banking, which includes experience with institutions such as McKinsey & Company, Boston Consulting Group, and Siam Commercial Bank in Thailand. More than two-thirds of his career has been in Asia. His first five-year tenure at Techcombank was characterised by a focus on digital transformation efforts, which contributed to positioning Techcombank as a technology-focused financial institution.
"I'm deeply honored to continue leading Techcombank through its next phase of transformation. With this honor comes great responsibility, as the Bank has set ambitious goals for the future. I firmly believe that we have the right strategy, and with the strong commitment and support of the Board of Directors, we will continue to achieve new milestones and be a proud partner to Vietnam in this new era of growth."
This period has been pivotal for the organisation, marking the conclusion of Techcombank's current five-year strategy, which is founded on three core pillars: Data, Digitalisation, and Talent. The bank reports that changes during this time have delivered tangible value across its customer base and stakeholder network.
Financial results
Under Dr Lottner's leadership, Techcombank recorded robust business results. In 2024, pre-tax profit reached VND 27.5 trillion, an increase of 20.3% from the previous year. Total operating income also rose by 17.3% to VND 47.0 trillion. The current account savings account (CASA) ratio reached 40.9%, with a record CASA balance of VND 231 trillion. The second quarter of 2025 set a new quarterly pre-tax profit high of VND 7.9 trillion.
The bank has also reported improvements in non-financial metrics. Its Brand Equity Index increased by over 60% in 2024, and it achieved a Net Promoter Score of 91 points, placing it in the top two for customer engagement in Vietnam's banking sector.
In response to these outcomes, ratings agency FiinRatings upgraded Techcombank's credit rating from "A+" to "AA-" with a "Stable" outlook in 2024. The bank's sustainability credentials were further recognised through its inclusion in the Vietnam Sustainable Development Index, where it ranked among the top 20 companies with the highest sustainability scores on the Ho Chi Minh Stock Exchange.
Talent initiatives
Techcombank highlights its Overseas Talent Roadshow, which began in 2022, as a signature initiative aimed at attracting Vietnamese professionals from global markets such as Singapore, the UK, France, the US, and Australia. Participating professionals are encouraged to contribute their international experience to the bank and the wider economy upon returning to Vietnam.
Industry recognition
The bank states it has redefined financial services with a customer-centric and integrated approach, earning recognition from international industry bodies. Techcombank became the first Vietnamese bank to be named "Best Bank in Vietnam" by Global Finance, FinanceAsia, and Euromoney for two consecutive years (2024-2025) and received the title "Best Managed Bank in Vietnam" from The Asian Banker.
Dr Lottner received individual recognition at the Asian Banker Global Leadership Awards 2025, where he was named "Best Bank CEO in Vietnam (2022–2025)". This award recognises leadership achievements during his term as CEO since 2020.
"Techcombank will continue delivering leading, comprehensive digital financial solutions to customers and the people of Vietnam."
