"We wanted to move with the times and have an online system to effectively and efficiently manage our processes across our distributed - and often remote - workforce."More

Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.More

Techday spoke to Oracle SVP Shashi Seth about how the low-cost carrier is changing the way it engages with prospective and current customers. More

Adobe is welcoming Colin Rebairo as its New Zealand country manager, following continued momentum in the local market. More

“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."More

At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.More

Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.More

“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."More

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.More

“Customer experience is a key differentiator for brands all over the world and solutions that unlock this are in high demand."More

According to CCW Digital research, only 18% of customers are 'very satisfied' with their typical customer service experiences.More

The tea retailer plans to modernise its retail operations with Infinity unified commerce platform, with the aim of giving customers improved experiences and continuing to expand globally.More

Personalised and seamless experiences are the magic words for businesses that want to keep their customers happy – and if automation is done right, most consumers will embrace it too.More

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.More

“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”More

"We are increasing our focus on helping organisations succeed with XM."More

Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.More

Plexure has developed an intelligent technology platform that powers mobile marketing.More

Businesses need to work hard to improve their reputations.More

Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.More

The impact of bad customer experiences goes far beyond short-term sales.More

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.More

“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."More

“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."More