Conversational AI stories - Page 4
Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Generative AI lagging in ANZ brand strategies despite high employee usage
Thu, 14th Dec 2023
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martech
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genai
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llms
Despite high employee usage, generative AI adoption in Australia and New Zealand brand strategies lags, says Adobe.
Amelia wins Aragon Research Innovation Award for Conversational AI
Mon, 11th Dec 2023
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genai
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ai
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amelia
Amelia bags the prestigious Aragon Research Innovation Award for Conversational AI for the second year running.
Five key discoveries enterprises have made in their AI journeys so far
Mon, 4th Dec 2023
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llms
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ai
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discovery
The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.
Amelia named as leading AI provider in Everest Group AI Top 50
Mon, 4th Dec 2023
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genai
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ai
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healthtech
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Melbourne's Andromeda Robotics trials AI companion robot in aged care
Mon, 6th Nov 2023
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dreamworks
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trials
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chatgpt
Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.
AI-driven solutions revolutionising global mental health support
Thu, 12th Oct 2023
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uc
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risk & compliance
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data privacy
AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.
Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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dubber
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service provider
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conversational ai
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Stanley Capital Partners invests in Roboyo: Hyper-Automation
Wed, 11th Oct 2023
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healthtech
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cleantech
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climate change
Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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cx
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martech
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Everest Group names Amelia a leader in Conversational AI
Fri, 6th Oct 2023
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ai
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healthtech
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ai models
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.
Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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uc
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cx
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martech
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Thu, 28th Sep 2023
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data analytics
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planning
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hcm
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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hyperscale
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public cloud
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ai
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Thu, 28th Sep 2023
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hcm
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genai
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ai
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Video: 10 Minute IT Jams - An update from Amelia
Tue, 19th Sep 2023
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uc
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digital transformation
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cx
TechDay's 10-Minute IT Jams speaks to Andrew Winlaw, Vice President & GM for Australia & New Zealand at Amelia, about their AI solutions.
Salesforce launches next gen of its conversational AI assistant
Fri, 15th Sep 2023
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data analytics
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martech
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cdp
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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uc
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genai
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llms
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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digital transformation
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genai
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llms
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.