Conversational Automation Stories

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Conversational Automation stories

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024

Unified Communications

Yellow.ai launches generative AI driven DAP and rebrand

Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.

By Catherine Knowles • 4 min read • Thu, 27th Apr 2023

EduTech

Vonage named Leader for conversational cloud by Opus

Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.

By Catherine Knowles • 3 min read • Tue, 11th Apr 2023

Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023

Customer Relationship Management

Freshworks integrates conversational AI in CX/CRM solutions

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022

Unified Communications

Exclusive: Uniphore shares how Conversational AI can be the key to business success

Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.

By Mitchell Hageman • 4 min read • Fri, 30th Sep 2022