Customer Satisfaction stories - Page 3
Monoova & Guidewire join forces to modernise Aus insurance
Wed, 24th Jul 2024
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payment technologies
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australian prudential regulation authority
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modernisation
Monoova partners with Guidewire to modernise Australian insurance payments, introducing new methods like PayTo to replace direct debits by 2030 and enhance client satisfaction.
Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
A third of Brits face banking tech issues, many may switch
Tue, 23rd Jul 2024
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london
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banking
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customer satisfaction
A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.
ReBound & Loop join forces to streamline eCommerce returns
Fri, 19th Jul 2024
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martech
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cx
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commerce systems
ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.
Vodafone offers free roaming in France for sporting event
Fri, 19th Jul 2024
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martech
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cx
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travel
As the global sporting event nears, Vodafone offers three days of free international roaming in France for postpaid customers, avoiding steep mobile bills.
SnapLogic survey reveals crippling costs of outdated technology
Thu, 18th Jul 2024
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ai
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integration
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snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
Australian retail study shows gaps in unified commerce practices
Wed, 17th Jul 2024
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cx
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martech
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commerce systems
The 2024 Unified Commerce Benchmark by Manhattan Associates, Google Cloud, and Zebra Technologies reveals only 42% of Aussie retailers have adopted unified commerce, spotlighting leaders Bunnings, Cotton On, Harvey Norman, and JB Hi-Fi.
Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
Celonis & Emporix partner on AI-powered optimisation engine
Mon, 15th Jul 2024
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low-code
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software development
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app development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
People are talking about RFID again… Here’s why
Fri, 12th Jul 2024
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cx
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martech
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supply chain systems
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Thu, 11th Jul 2024
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network infrastructure
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firewalls
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sd-wan
Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.
74% view banking app crucial for provider loyalty – survey
Thu, 11th Jul 2024
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fintech
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cx
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martech
A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.
New Relic launches AI-driven digital experience monitoring tool
Thu, 11th Jul 2024
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network infrastructure
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web applications
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new relic
New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
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martech
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cx
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business communications
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
LexisNexis Risk Solutions launches Australian cloud facility
Tue, 9th Jul 2024
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biometrics
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edge computing
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risk & compliance
LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.
Driving efficiency: How AI is transforming automotive parts logistics
Wed, 3rd Jul 2024
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cartech
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data analytics
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supply chain systems
AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.
Roboyo names Ignasi Peiris as automation engineering manager
Wed, 3rd Jul 2024
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digital transformation
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partner programmes
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rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
Vultr report reveals AI maturity drives business performance
Tue, 2nd Jul 2024
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hyperscale
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digital transformation
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public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
Sendcloud to acquire Italian shipping platform isendu by Q3 2024
Tue, 2nd Jul 2024
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supply chain systems
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oem
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softbank
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
ReturnBear to launch reverse logistics solutions in the UK
Tue, 25th Jun 2024
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supply chain systems
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uk expansion
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oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.