Customer service stories

Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.

M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.

New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

Emerge, a disruptive platform aimed at revolutionising New Zealand's business banking landscape, has launched.

Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.

Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.

Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.

Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.

Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.

Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.

Despite a market recovery, 85% of UK shoppers feel let down by online retailers in terms of pricing and delivery, says a Celigo survey.

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.

ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.