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UiPath: AI agents force rethink of junior tech roles
Digital Transformation

UiPath: AI agents force rethink of junior tech roles

Routine junior tasks could soon be handed to AI agents, forcing firms to redeploy early-career staff towards strategic work, UiPath's CEO says.

By David Shilovsky • 5 min read • Today
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • Today
TechnologyOne launches AI agent for university students
EduTech

TechnologyOne launches AI agent for university students

University support could become easier as TechnologyOne rolls out a conversational AI agent linking students to enrolment, resources and tasks.

By Sofiah Nichole Salivio • 3 min read • Today
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • 2 days ago
Thryv says AI is redefining women’s tech leadership
Software-as-a-Service

Thryv says AI is redefining women’s tech leadership

AI is pushing women in small businesses into technology leadership roles, as Thryv says customer and operations experience now counts more.

By Sofiah Nichole Salivio • 5 min read • Yesterday
Form3 launches AI payments platform with read-only access
Digital Transformation

Form3 launches AI payments platform with read-only access

Banks can query payment data via AI without risking unauthorised transfers, as Form3's new layer keeps agents on read-only access.

By Karen Joy Bacudo • 5 min read • Last week
Some AI risks more subtle than others
Digital Transformation

Some AI risks more subtle than others

Widespread use of chatbots and drafting tools may leave workers less able to verify outputs or think independently, Walsh said.

By Donovan Jackson • 3 min read • Last week
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last week
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last week
Kodak Alaris launches N2000 series scanners for offices
Document Management

Kodak Alaris launches N2000 series scanners for offices

Distributed offices can now standardise document capture with scanners that protect records, reduce rework and support audits across multiple sites.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Customer service stories

Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • Today
GENERAL Australia names 2026 partner awards winners
Customer Experience

GENERAL Australia names 2026 partner awards winners

Ambience Air Airconditioning emerged as the top winner as the rebranded air-conditioning group used its first annual awards to reward sales and service.

By Sofiah Nichole Salivio • 4 min read • Yesterday
2degrees posts higher revenue & returns to profit
Network Infrastructure

2degrees posts higher revenue & returns to profit

Annual revenue topped NZD $1.46 billion as integration gains and stronger demand across its divisions helped the telco swing back to profit.

By Mara Sugue • 4 min read • Today
NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • Yesterday
GENERAL New Zealand names 2026 partner award winners
Customer Experience

GENERAL New Zealand names 2026 partner award winners

Dealer networks remain central to GENERAL New Zealand's market as Absolute Air Conditioning & Refrigeration and Ace Heat Pumps top the 2026 awards.

By Raphael Veloso • 3 min read • 2 days ago
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 2 days ago
Provident Bank unifies account opening across 135 branches
Digital Transformation

Provident Bank unifies account opening across 135 branches

More than 800 staff will spend less time juggling systems as the bank shifts consumer and business account opening onto one platform.

By Karen Joy Bacudo • 3 min read • Last week
Plain English Foundation launches AI workplace services
Digital Transformation

Plain English Foundation launches AI workplace services

Only 21.1% of workers have been trained, leaving organisations exposed to errors and weak oversight as AI writing spreads.

By Mara Sugue • 4 min read • Last week