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The Hidden Cost of Supply Chain Complexity
Supply Chain

The Hidden Cost of Supply Chain Complexity

Hidden inefficiencies are forcing firms to spend more time reconciling data, and to absorb higher transport and inventory costs across supply chains.

By Daniel Kohut • 5 min read • Yesterday
React warns AI must not replace management training
Data Analytics

React warns AI must not replace management training

As employers roll out AI across the workplace, React says managers still need live practice to handle difficult conversations with judgement and empathy.

By Sean Mitchell • 4 min read • Last week
Telecom operators turn to open AI models, Nvidia says
Private Cloud

Telecom operators turn to open AI models, Nvidia says

Broad support for open source could shape telecom AI spending, with 89% of respondents backing it for cost control, governance and local adaptation.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Luware launches NimbusOne after Microsoft certification
Customer Relationship Management

Luware launches NimbusOne after Microsoft certification

Certified by Microsoft, the new client lets contact centre agents stay in Teams or work in CRM tools, reducing switching and support burdens.

By Joseph Gabriel Lagonsin • 3 min read • Last week
DevRev joins OpenAI Marketplace as a launch partner
Partner Programmes

DevRev joins OpenAI Marketplace as a launch partner

Enterprise customers can now direct part of their OpenAI commitment to DevRev's support and workflow tools, widening its sales reach.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CI&T wins Preferred tier in Anthropic Claude network
Digital Transformation

CI&T wins Preferred tier in Anthropic Claude network

The upgrade gives the consultancy stronger standing as enterprises move AI from pilots into production, with more than 50 Claude projects under way.

By Sofiah Nichole Salivio • 4 min read • Last week
Zendesk launches directory for verified AI support endpoints
AI Agents

Zendesk launches directory for verified AI support endpoints

The new directory aims to stop AI assistants from routing users to spoofed help desks by verifying brands' official support channels first.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Titan Brands cuts backorder risk by linking systems
Supply Chain

Titan Brands cuts backorder risk by linking systems

Potential weekly sales lost to backorders have fallen by USD $640,000 after Titan Brands linked ordering, warehousing and transport systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UK shoppers lead Europe in refund abuse, study finds
Artificial Intelligence

UK shoppers lead Europe in refund abuse, study finds

The practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.

By Sofiah Nichole Salivio • 4 min read • Last week

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Customer service stories

THG Ingenuity named UK eCommerce partner for Tata brands
eCommerce

THG Ingenuity named UK eCommerce partner for Tata brands

The deal strengthens Tata Consumer Products' UK direct-to-consumer sales as brands increasingly seek closer customer ties through their own sites.

By Sofiah Nichole Salivio • 4 min read • Today
AI could widen gender gap in UK manufacturing jobs
Manufacturing

AI could widen gender gap in UK manufacturing jobs

Women in UK manufacturing are far more exposed to generative AI than men, raising fears that automation could deepen sector inequalities.

By Mara Sugue • 4 min read • Today
Diamond Logistics warns brands on peak season planning
Supply Chain

Diamond Logistics warns brands on peak season planning

Late planning could leave smaller online retailers facing higher delivery costs and scarce warehouse space during Black Friday and Christmas trading.

By Sofiah Nichole Salivio • 4 min read • Last week
Texans Credit Union lifts digital users 42% with Alkami
Digital Transformation

Texans Credit Union lifts digital users 42% with Alkami

The move has helped lift member engagement, with digital banking users up 42% and in-branch account opening now up to five times faster.

By Karen Joy Bacudo • 4 min read • Last week
Connext Global says vacant roles cost USD $14,700 a month
Human Capital Management

Connext Global says vacant roles cost USD $14,700 a month

Vacancies are draining staff and customers, with employers saying an unfilled critical role costs USD $14,700 a month, a survey found.

By Karen Joy Bacudo • 4 min read • Last week
NZ firms need better systems before scaling AI, Reframr
Digital Transformation

NZ firms need better systems before scaling AI, Reframr

Only 2% of New Zealand organisations see themselves as AI teamwork leaders, as most spending still favours technology over people.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Women in UK manufacturing most exposed to generative AI
Manufacturing

Women in UK manufacturing most exposed to generative AI

Women hold 63.4% of the jobs most exposed to generative AI in UK manufacturing, raising fears the technology could widen workplace inequality.

By Sofiah Nichole Salivio • 5 min read • Last week
Australian SMEs warned of hidden AI costs as agents spread
Artificial Intelligence

Australian SMEs warned of hidden AI costs as agents spread

Australian small firms could face bill shock as AI agents turn chatbot use into a recurring operating expense, analysts warn.

By Karen Joy Bacudo • 5 min read • Last week