EX / Employee Experience stories

Video: 10 Minute IT Jams - The latest update from Avaya
This month
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ai
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compliance
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avaya
Dino Beverakis, who is the Managing Director of Australia and New Zealand at Avaya, joins us to talk about Avaya and what some areas of importance are for the industry moving forward.

IWD 2023: 5 ways to create more balanced experiences in the workplace
This month
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gender pay gap
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iwd
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inclusion
Findings from the Qualtrics study highlight the diverse gender experience gaps that exist in workplaces across Australia and New Zealand.

IWD 2023: Investing in Innovation and Technology for Gender Equality
This month
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women in technology
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innovation
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iwd
Organisations today must strive to constantly recalibrate their processes to promote a diverse, inclusive, and progressive workplace culture.

Rimini Street sticks with 4-day work week following 'favourable results'
Last month
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sap
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oracle
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workday
The decision to adopt the program followed favourable results for both employees and the company during a six-month trial phase in 2022.

UniSuper chooses Oracle to improve HR function and internal ops
Tue, 31st Jan 2023
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oracle
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hr
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superannuation payments
“These actions help us to retain great talent, reduce time spent on manual HR tasks and enhance efficiencies across the business."

Workhuman Cloud completes Workday HCM certified integration
Wed, 21st Dec 2022
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cloud
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workday
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channel partners
Integration with Workday HCM makes it easy for employees to participate in recognition, celebrations, and conversations right where they work.

AI Rudder releases research on future of customer experience with AI
Wed, 23rd Nov 2022
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digital transformation
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ai
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cx
The report, titled The Future of Customer Experience with Voice AI, was based on a survey comprising more than 500 customer experience leaders in Asia.

Genetec warns against cyber crime risk from older systems
Thu, 17th Nov 2022
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cyber criminal
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unified threat management
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security vulnerabilities
With the ever-increasing rise in cyber crime, Genetec is cautioning organisations of all sizes to be vigilant about the cybersecurity risk.

Qualtrics' new product line offers insights into CX and EX
Fri, 21st Oct 2022
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cx
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martech
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qualtrics
With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.

The role of digitalisation in enhancing the employee experience
Wed, 14th Sep 2022
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wfh
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unisys
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digitalisation
Many Australian companies are still in the adjustment phase, navigating what workflows, culture and collaboration should look like in a new hybrid environment.

Hyland improves employee experience with added functionality
Mon, 5th Sep 2022
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digitisation
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product expansion
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release radar
Hyland has launched its latest product enhancements and innovative solutions designed to help its customers in their digital evolution journeys.

Ivanti reveals potential ROI of 261% for Endpoint Management Solution
Thu, 18th Aug 2022
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edr
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report
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ivanti
Ivanti has announced the results of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting.

Fujitsu acquires ServiceNow specialist Enable Professional Services
Fri, 8th Jul 2022
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fujitsu
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enable networks
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mergers and acquisitions
Enable Professional Services will operate as a stand-alone Fujitsu company for the foreseeable future, under the continued leadership of Bruce Hara.

Ivanti puts spotlight on power of employee digital experiences
Fri, 1st Jul 2022
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digital
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it management
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ivanti
The report revealed that 49% of employees are frustrated by the tech and tools their organisation provides and 64% believe this impacts morale.

Monitors are an excellent incentive for getting employees back
Thu, 30th Jun 2022
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monitors
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wfh
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pro av
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.

Workday winning on culture and family focus
Wed, 22nd Jun 2022
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it in healthcare
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government
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family first
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.

RMIT Online identifies new trend dubbed 'the office clash'
Thu, 2nd Jun 2022
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wfh
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leadership
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remote working
As most companies return to work in post-restriction Australia, the conflict about the office's role between business leaders and employees is growing.

Consumer relationships with digital services continues to change
Thu, 26th May 2022
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metaverse
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ex
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zoom
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.

Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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open source
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”

Employee retention increasingly important - automation may help
Fri, 6th May 2022
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report
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talent retention
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ex
"Technologies like automation can free workers time, enable a better work-life balance, and create vastly improved efficiencies."

Workday helps Swyftx make the right people decisions
Wed, 27th Apr 2022
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bi
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big data
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data analytics
Australian-owned and operated cryptocurrency exchange, Swyftx, uses Workday's Voice of the Employee platform to properly listen to employees.

The Warehouse Group implements Workday tools to hear employee voices
Mon, 11th Apr 2022
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chorus
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workday
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performance
The Warehouse Group has implemented the Workday Peakon Employee Voice listening platform to help them hear and connect with every team member and actively address ongoing feedback.

Five ways to deliver the total experience to customers
Thu, 24th Mar 2022
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crm
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cx
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martech
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?

How businesses are turning their financial data into a superpower
Tue, 22nd Mar 2022
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bi
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big data
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data analytics
The growing need to modernise business processes with smart technologies means organisations worldwide are embracing AI, cloud and data initiatives.