Dino Beverakis, who is the Managing Director of Australia and New Zealand at Avaya, joins us to talk about Avaya and what some areas of importance are for the industry moving forward.

Findings from the Qualtrics study highlight the diverse gender experience gaps that exist in workplaces across Australia and New Zealand.

Organisations today must strive to constantly recalibrate their processes to promote a diverse, inclusive, and progressive workplace culture.

The decision to adopt the program followed favourable results for both employees and the company during a six-month trial phase in 2022.

“These actions help us to retain great talent, reduce time spent on manual HR tasks and enhance efficiencies across the business."

Integration with Workday HCM makes it easy for employees to participate in recognition, celebrations, and conversations right where they work.

The report, titled The Future of Customer Experience with Voice AI, was based on a survey comprising more than 500 customer experience leaders in Asia.

With the ever-increasing rise in cyber crime, Genetec is cautioning organisations of all sizes to be vigilant about the cybersecurity risk.

With Qualtrics CrossXM, organisations can understand how key employee experience metrics statistically significant impact on customer outcomes.

Many Australian companies are still in the adjustment phase, navigating what workflows, culture and collaboration should look like in a new hybrid environment.

Hyland has launched its latest product enhancements and innovative solutions designed to help its customers in their digital evolution journeys.

Ivanti has announced the results of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting.

Enable Professional Services will operate as a stand-alone Fujitsu company for the foreseeable future, under the continued leadership of Bruce Hara.

The report revealed that 49% of employees are frustrated by the tech and tools their organisation provides and 64% believe this impacts morale.

The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.

This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.

As most companies return to work in post-restriction Australia, the conflict about the office's role between business leaders and employees is growing.

Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.

"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”

"Technologies like automation can free workers time, enable a better work-life balance, and create vastly improved efficiencies."

Australian-owned and operated cryptocurrency exchange, Swyftx, uses Workday's Voice of the Employee platform to properly listen to employees.

The Warehouse Group has implemented the Workday Peakon Employee Voice listening platform to help them hear and connect with every team member and actively address ongoing feedback.

It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?

The growing need to modernise business processes with smart technologies means organisations worldwide are embracing AI, cloud and data initiatives.