Employee Experience (EX) stories
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
Many change programmes stall because leaders track delivery, not whether staff have actually adopted new ways of working.
Rising cross-border hiring demand is driving the workforce-management group to expand in Singapore and consolidate staff into a larger office.
Stronger enterprise demand and AI products helped Zoom raise its full-year outlook after quarterly revenue rose 4.9% to USD $1.28 billion.
Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.
Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.
Security teams are increasingly being used to improve efficiency, safety and compliance as retailers seek more value from ageing systems.
Smaller employers are using AI training to win recruits and keep staff, with 53% citing satisfaction and retention as the key payoff.
Finance teams could cut manual work and tighten oversight as SAP Concur rolls out AI tools for approvals, cards and meeting planning.
Automation spending is rising as firms use it to cut back-office bottlenecks and free staff for revenue-generating work.
Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.
More than 90 credit union and community bank leaders weighed AI's efficiency gains against fraud and service risks at Eltropy's summit.
Employee retention and recruitment may be bolstered as Macquarie Cloud Services retains the top small business workplace ranking in Australia for a third year.
Enterprises face a growing oversight gap, as Omnissa says 75% of managed devices carry unsanctioned AI tools before policies catch up.
Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.
Australian firms could reclaim staff time by trimming repetitive admin, with Omniche warning that many AI projects miss the real bottlenecks.
Pressure to avoid vendor lock-in is pushing Australian organisations towards open access systems that can adapt as security needs change.
Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.
Internal testing is already cutting security response times from 40 minutes to seven, as Interactive prepares to sell the same AI methods to customers.
Australian knowledge workers are spending 6.5 hours a week on AI oversight, with the hidden burden linked to burnout and higher churn risk.