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8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
AI romance scams surge on UK dating apps, says study
Malware

AI romance scams surge on UK dating apps, says study

AI-driven romance scams are rife on UK dating apps, with one in five users meeting fake profiles and 11% losing money, new research warns.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
McAfee adds QR scans & smarter tools to fight scams
Phishing

McAfee adds QR scans & smarter tools to fight scams

McAfee boosts its Scam Detector with instant QR checks and smarter message scanning to counter a surge in personal, AI-powered frauds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Why multilingual messaging is becoming essential for shopify's global future
Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025
Msg1 lets creators earn from direct chats in 195 languages
WeChat

Msg1 lets creators earn from direct chats in 195 languages

Msg1 lets creators earn by charging for direct chats with fans in 195 languages, using real-time translation across popular messaging apps worldwide.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025
Babeltext bridges language gaps for Shopify's global merchants
Data Analytics

Babeltext bridges language gaps for Shopify's global merchants

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Facebook, WhatsApp & TikTok most invasive, Discord safest
Data Protection

Facebook, WhatsApp & TikTok most invasive, Discord safest

Research finds Facebook, WhatsApp, and TikTok most privacy-invasive, while Discord tops the list for safeguarding user data and resisting AI training use.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
ChatSa unveils AI Magic for instant cross-platform chatbots
Customer Relationship Management

ChatSa unveils AI Magic for instant cross-platform chatbots

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

By Jed Nykolle Harme • 4 min read • Thu, 24th Jul 2025
Exclusive: Babeltext aims to break language barriers in global messaging
Marketing Technologies

Exclusive: Babeltext aims to break language barriers in global messaging

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

By Melania Watson • 5 min read • Wed, 12th Feb 2025
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Zoom looks to enhance CX with AI-powered refinements
Customer Relationship Management

Zoom looks to enhance CX with AI-powered refinements

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

Stories from Other Regions

Facebook Messenger stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
M2M Data Connect unveils AI travel eSIM via messaging
Digital Transformation

M2M Data Connect unveils AI travel eSIM via messaging

M2M Data Connect launches AI-powered travel eSIM that buyers can activate in under a minute directly via WhatsApp, Instagram and Messenger.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
McAfee warns Australians of AI-fuelled Valentine scams
Data Protection

McAfee warns Australians of AI-fuelled Valentine scams

McAfee warns Australians AI-powered romance scams are surging ahead of Valentine's Day, with one in seven victims losing an average AUD $780.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
SimplyBook.me launches AI voice tool for bookings
Data Protection

SimplyBook.me launches AI voice tool for bookings

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

By Melania Watson • 4 min read • Fri, 19th Dec 2025
Over half of New Zealand's internet workforce want more remote work
Artificial Intelligence

Over half of New Zealand's internet workforce want more remote work

Over half of New Zealand's internet-capable workforce want to increase remote working, according to InternetNZ's latest findings; however, employer restrictions remain a significant barrier.

By Catherine Knowles • 3 min read • Wed, 21st Feb 2024