IT support Stories - Page 12

Asian Stories

IT support stories

Google & Malaysia unite for AI development & public service advances

Google pairs up with the Malaysian Government to launch two major projects aimed at fostering AI skills among the youth and enhancing public service using cutting-edge cloud tools, aligning with the MADANI Economy Framework.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024

Global Stories

IT support stories

Health Technologies

HID launches InvoTech Cloud for uniform management revolution

HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024

Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024

Human Capital Management

ControlUp enhances Edge DX to optimise digital employee experience

ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.

By Catherine Knowles • 3 min read • Mon, 29th Apr 2024

Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024

AI Agents

GoTo unveils AI assistant to transform IT management

GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.

By Shannon Williams • 2 min read • Mon, 26th Feb 2024

Network Infrastructure

MSPs are waiting – so why is it so hard to ask for help

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

By Nabeel Mukhtar • 5 min read • Tue, 20th Feb 2024

DevOps

GitLab unveils GitLab 16.8 with GCP Secret Manager support & Workspaces availability

GitLab rolls out GitLab 16.8 featuring Google Cloud Platform Secret Manager support, Maven dependency proxy for faster builds, and the general availability of Workspaces.

By Catherine Knowles • 3 min read • Wed, 24th Jan 2024

Unified Communications

Travel Counsellors introduces Freshworks AI-powered chatbots

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

By Gaurav Sharma • 3 min read • Thu, 24th Aug 2023

Data Analytics

Video: 10 Minute IT Jams - Another update from Milestone Systems

Ash Ramanayake, who is the Country Manager for SPAC at Milestone Systems, joins us today to give us an update on Milestone Systems. .

By Tom Raynel • 5 min read • Fri, 28th Jul 2023

Productivity

47% digital workers struggle for information to be effective: Gartner

Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.

By Gaurav Sharma • 3 min read • Thu, 11th May 2023

AR, VR & Metaverse

How augmented reality technology can tackle the skills gap

Prioritising the use of AR can help training and staff onboarding and offers a long-term business solution to closing skills gaps.

By Emad Afghani • 4 min read • Thu, 1st Dec 2022

Stories from Other Regions

IT support stories

Data Analytics

Regatta Group boosts digital transformation with Nexer support deal

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

By Catherine Knowles • 3 min read • Mon, 1st Apr 2024

Advanced Persistent Threat Protection

Cybersecurity alerts surge 37% for UK SMBs in a year

UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Data Privacy

Technical education: shaping the workforce for the better

N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.

By Kevin Sanders • 4 min read • Thu, 28th Mar 2024

Data Analytics

Google launches Cybersecurity Certificate in Australia amid talent gap

Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.

By Sean Mitchell • 3 min read • Thu, 7th Mar 2024

Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024

Network Infrastructure

Kinetic IT secures major government contract for digital transformation

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024