Merchants stories - Page 4
BigCommerce jumps into open data integration with Google, Twilio & others
Fri, 18th Jun 2021
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data analytics
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martech
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cdp
Open data is the way forward for online commerce, according to BigCommerce, which has launched a new product suite based on open data integrations.
DataMesh tech cuts transaction costs with least cost routing
Tue, 6th Oct 2020
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martech
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commerce systems
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payment technologies
DataMesh Group has developed a capability to automatically apply least cost routing technology to Australia's debit card payment system.
How businesses can prepare their contact centre for a bot/AI environment
Fri, 15th Jun 2018
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uc
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martech
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ai
As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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crm
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uc
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martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.
Groupon grows global customer base
Tue, 14th Aug 2012
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groupon
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wall street
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sales
Groupon's customer base grew globally, boasting increased activity despite losing USD $32.4 million in sales due to adverse forex rates.