Peter Reinhardt stories
Twilio Segment adds developer toolkit to customer data platform
Tue, 24th Aug 2021
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bi
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big data
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crm
Twilio Segment launches developer toolkit to help users customize their customer data stacks and create unique customer experiences.
Twilio Segment launches customer journey builder for digital era
Mon, 14th Jun 2021
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big data
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data analytics
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bi
Twilio Segment has launched a customer journey builder for the digital era, aiming to provide personalised and omnichannel experiences.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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bi
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big data
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crm
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Twilio finalises US$3.2 billion acquisition of Segment
Tue, 3rd Nov 2020
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contact centre
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cx
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crm
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
Segment launches platform updates focusing on improving customer experience
Tue, 27th Oct 2020
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crm
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cx
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martech
Segment unveils platform updates to enable enterprises to deliver better digital-first experiences in a privacy-first world.
Over 200 independent software companies declare CRM is not enough
Mon, 20th Jan 2020
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saas
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crm
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contact centre
200+ firms form 'Platform of Independents' to reshape CRM tech for digital demands, vowing data freedom.