Process automation Stories

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Process automation stories

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Today

Digital Transformation

Celonis launches context model in Ikigai Labs deal

The deal aims to give enterprise AI a live view of operations, while also adding planning and forecasting tools to Celonis's platform.

By Sofiah Nichole Salivio • 5 min read • Today

Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Document Management

DocuWare unveils AI assistant & new interface refresh

Customers will soon get easier document searches and accessibility upgrades as DocuWare rolls out its AI assistant and redesigned interface through 2026.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Data Analytics

JAGGAER launches AI assistant for procurement teams

Support tickets could fall as JAGGAER embeds a multilingual AI assistant into procurement workflows to answer policy and supplier questions.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Digital Transformation

Docusign launches AI tools for in-house legal teams

Legal teams could cut contract delays as Docusign folds AI assistants and agents into its agreement platform with new software links.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Digital Transformation

Dun & Bradstreet partners Anthropic on compliance AI

The deal could speed up onboarding for banks and other regulated firms by automating identity checks while keeping an audit trail inside Claude.

By Mark Tarre • 4 min read • 2 days ago

Digital Transformation

Tekst raises EUR €11.5 million to automate workflows

The funding will help businesses cut manual back-office work as Tekst expands software that maps workflows from emails, documents and system actions.

By Mark Tarre • 4 min read • 2 days ago

Document Management

DocuWare named a challenger in Gartner document review

DocuWare lands challenger spot in Gartner's 2026 document management review as the software maker touts AI-ready tools and partner-led growth.

By Sean Mitchell • 2 min read • 2 days ago

Digital Transformation

AI in accounts payable: A threat to jobs or a catalyst for value?

AI will strip out manual work in accounts payable, but finance leaders must decide whether to cut headcount or turn the function to oversight.

By Farooq Shaikh • 5 min read • 2 days ago

Digital Transformation

ParaScript & ABBYY team up on document intelligence

Users of ABBYY systems will be able to add handwriting recognition and fraud checks without replacing existing document workflows.

By Sean Mitchell • 4 min read • Last week

DevOps

Atlassian opens Teamwork Graph to third-party AI tools

Customers can now plug external AI agents into Atlassian’s workplace data layer, with permissions kept intact across more than 150 billion connections.

By Mark Tarre • 4 min read • Last week

Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

SNP & Structify launch Oros Data venture for M&A files

Unstructured files that can sway deal value will be targeted by a new AI joint venture aimed at speeding M&A reviews and protecting sensitive records.

By Sofiah Nichole Salivio • 4 min read • Last week