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Process automation stories

US audit firms shift focus from AI adoption to oversight
Data Analytics

US audit firms shift focus from AI adoption to oversight

US audit firms are now scrutinising AI outputs more closely as adoption spreads and concerns over judgment and compliance persist.

By Shannon Williams • 4 min read • Last month
Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Last month
CFOs to gain margin points by backing AI strategically
Data Analytics

CFOs to gain margin points by backing AI strategically

Finance chiefs could lift profits by 2029 if they back AI with broader systems upgrades, Gartner said, as budgets rise.

By Shannon Williams • 3 min read • Last month
Agiloft launches free Astra AI for contract analysis
Software-as-a-Service

Agiloft launches free Astra AI for contract analysis

Free access to contract AI could let legal and finance teams spot risk, missed discounts and compliance gaps without an upfront purchase.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AICPA & CIMA launch AI skills programme for finance
Data Analytics

AICPA & CIMA launch AI skills programme for finance

Finance teams risk missing productivity gains unless staff learn to use AI with stronger oversight, governance and judgement.

By Karen Joy Bacudo • 4 min read • Last month
UiPath & Deloitte launch AI testing for enterprises
DevOps

UiPath & Deloitte launch AI testing for enterprises

Enterprises could cut software release delays as the partners add self-healing AI agents to automate testing across existing systems.

By Sean Mitchell • 3 min read • Last month
Hyland appoints Tracy Roccasalva as Marketing Chief
Document Management

Hyland appoints Tracy Roccasalva as Marketing Chief

The appointment comes as software groups race to prove AI can drive customer deployments, not just trials, in the enterprise content management market.

By Sofiah Nichole Salivio • 3 min read • Last month
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Adobe adds agent tools to Experience Manager Forms
Customer Experience

Adobe adds agent tools to Experience Manager Forms

The update aims to speed up high-intent journeys by making forms easier to build, personalise and complete without heavy IT support.

By Sean Mitchell • 4 min read • Last month
UiPath links Databricks data & expands Deloitte tests
DevOps

UiPath links Databricks data & expands Deloitte tests

The moves aim to turn AI insights into governed workflows and faster software releases for large enterprises, not just separate tools.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Process automation stories

Black Ore opens Tax Autopilot to thousands of CPA firms
Digital Transformation

Black Ore opens Tax Autopilot to thousands of CPA firms

The roll-out comes as firms face a mounting accountant shortage, with Black Ore claiming Tax Autopilot can slash return prep time by up to 98%.

By Sofiah Nichole Salivio • 4 min read • Last month
Vernon Building Society taps FintechOS for mortgage overhaul
Digital Transformation

Vernon Building Society taps FintechOS for mortgage overhaul

Borrowers and brokers could see faster mortgage processing as Vernon Building Society adds a new digital layer without replacing core systems.

By Karen Joy Bacudo • 4 min read • Last month
Workday lands finance & HR system at Sovereign Network Group
Digital Transformation

Workday lands finance & HR system at Sovereign Network Group

Unified software should give the housing group clearer control over costs, staffing and service delivery as it manages 85,000 homes.

By Sofiah Nichole Salivio • 4 min read • Last month
eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month
Synextra wins Microsoft Data & AI on Azure designation
Software-as-a-Service

Synextra wins Microsoft Data & AI on Azure designation

The recognition could help Synextra win more UK contracts as buyers seek proven Azure data and AI expertise from trusted partners.

By Sean Mitchell • 3 min read • Last month
Australia insurers urged to modernise core technology
Digital Transformation

Australia insurers urged to modernise core technology

Legacy systems are raising costs and slowing claims and quoting, leaving insurers at risk of missing out on AI and growth opportunities.

By Shaji Sethu • 4 min read • Last month
AI adoption lifts NZ business revenue, study finds
Data Analytics

AI adoption lifts NZ business revenue, study finds

AI users are already outperforming peers, with New Zealand SMEs earning about NZD $400,000 more and large firms NZD $59.1 million more in FY25.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TriFetch raises USD $1.9 million to automate clinic admin
Partner Programmes

TriFetch raises USD $1.9 million to automate clinic admin

The funding will help the San Francisco startup expand software that cuts phone calls, referrals and prior authorisations for understaffed specialty clinics.

By Sofiah Nichole Salivio • 5 min read • Last month