Service management stories
ServiceNow, DXC strengthen partnership with AI focus
Last week
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ai
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servicenow
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productivity
ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
Last month
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devops
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devsecops
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servicenow
Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.
Radware updates Cybersecurity Partner Program to boost MSSPs services
Wed, 25th Oct 2023
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it infrastructure
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business continuity
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forrester research
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
Transforming IT with AI-powered service operations
Mon, 23rd Oct 2023
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it automation
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digital transformation
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metaverse
Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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productivity
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
Tue, 8th Aug 2023
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it services
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service management
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spark
The system integrator launches a new IT management for businesses & governments using artificial intelligence.
PTC to acquire SaaS field service management provider ServiceMax
Fri, 18th Nov 2022
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service management
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mergers and acquisitions
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ptc
The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.
Micro Focus recognised as service management leader by Research in Action
Wed, 1st Sep 2021
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payroll systems
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hybrid cloud
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hcm
Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Wed, 19th Aug 2020
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service management
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ivanti
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workplace automation
Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.
CyberArk releases new ‘just-in-time’ capabilities to help reduce risk
Fri, 24th Jan 2020
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pam
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cyberark
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service management
CyberArk enhances just-in-time access, aiming to boost security across IT environments.
Creating an attractive digital workplace for young talent
Wed, 13th Feb 2019
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service management
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modernisation
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talent attraction
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.
Five reasons outsourced service desk demand is on the rise
Thu, 4th Aug 2016
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contact centre
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service management
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logicalis
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
ITSM upgrades a necessity in the digital age
Fri, 16th Oct 2015
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crm
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martech
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digital arena
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Unisys: How service management tools boost productivity
Thu, 27th Aug 2015
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unisys
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it managers
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service management
Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.
ITIL: is it all that?
Sun, 1st Nov 2009
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service management
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information security
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risk management
TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.