CustomerAI fuels next generation of customer relationships
Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.
Twilio to deliver new customer-aware generative AI
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
AWS, Twilio expand partnership, focus on AI capabilities
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
APAC marketers welcoming end of third-party cookies - report
“In the new consumer data revolution, it is critical that businesses rethink their approach to data to drive more impactful customer engagement."
Twilio unveils CustomerAI; expands Google Cloud partnership
Twilio unveils CustomerAI ahead of SIGNAL and simultaneously expands on its long-standing partnership with Google Cloud.
Australian consumers report data-sharing concerns
Twilio reveals new research proving trust and transparency are cornerstones of building a sustainable data-sharing ecosystem for digital marketing in Australia.
Consumers remain cynical about artificial intelligence
Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.
Investment in customer engagement drives revenue: Twilio
Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.
Rush to customer data platforms to drive efficient growth
Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.
Australian shoppers want real-time interaction with brands
Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly.
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
Twilio Segment adds developer toolkit to customer data platform
Twillio believes software developers are the key to creating a differentiated customer experience.
Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
Video: 10 Minute IT Jams - Who is Twilio?
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Code outside the box: Why customisable solutions are better
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.
Twilio Segment launches customer journey builder for digital era
85% of businesses believe they offer personalised experiences, but 60% of consumers think businesses provide them. This mismatch hints at inefficient marketing spend.
Customer data generation spikes during 2020 - Twilio report
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Twilio finalises US$3.2 billion acquisition of Segment
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
COVID-19: the greatest digital accelerator of the decade, Twilio finds
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
TwilioQuest! Defeat Legacy Systems and… plant a tree?
Twilio solution aims to make unknown numbers thing of the past
Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.
Twilio adds email to platform with acquisition
By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.