CFOtech Asia - Technology news for CFOs & financial decision-makers

Twilio stories

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Australian shoppers want real-time interaction with brands
Last month
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branding
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digital marketplace
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twilio
Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
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Consumers want personalisation, but don't trust brands with their data
Fri 24 Jun 2022
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bi
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big data
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data analytics
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
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ServiceNow and Twilio introduce new messaging service
Fri 22 Oct 2021
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whatsapp
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sms
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servicenow
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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Video: 10 Minute IT Jams - A breakdown of Twilio Flex
Thu 16 Sep 2021
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crm
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contact centre
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martech
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
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Twilio Segment adds developer toolkit to customer data platform
Tue 24 Aug 2021
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bi
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big data
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crm
Twillio believes software developers are the key to creating a differentiated customer experience.
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Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
Fri 20 Aug 2021
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api
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twilio
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cloud communications
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
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Video: 10 Minute IT Jams - Who is Twilio?
Wed 11 Aug 2021
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api
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twilio
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cloud communications
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
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Code outside the box: Why customisable solutions are better
Fri 6 Aug 2021
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contact centre
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api
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communications
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.
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Twilio Segment launches customer journey builder for digital era
Mon 14 Jun 2021
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big data
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data analytics
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bi
85% of businesses believe they offer personalised experiences, but 60% of consumers think businesses provide them. This mismatch hints at inefficient marketing spend.
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Customer data generation spikes during 2020 - Twilio report
Mon 15 Feb 2021
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bi
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big data
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crm
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
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Twilio finalises US$3.2 billion acquisition of Segment
Tue 3 Nov 2020
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contact centre
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crm
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cx
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
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COVID-19: the greatest digital accelerator of the decade, Twilio finds
Wed 22 Jul 2020
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digital transformation
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open source
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accelerator
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
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TwilioQuest! Defeat Legacy Systems and… plant a tree?
Mon 9 Mar 2020
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it training
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programming
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twilio
Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.
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Twilio solution aims to make unknown numbers thing of the past
Tue 13 Aug 2019
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smartphones
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technology gifts
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mobile apps
Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.
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Twilio adds email to platform with acquisition
Mon 4 Feb 2019
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cloud
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open source
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email
By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.
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Twilio acquires contact centre software company Ytica to push workforce optimisation
Wed 12 Sep 2018
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crm
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contact centre
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martech
Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.
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Twilio launches new developer API for WhatsApp platform
Thu 2 Aug 2018
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crm
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cx
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martech
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
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Twilio launches new partner program in a bid to accelerate company growth
Thu 28 Jun 2018
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contact centre
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it training
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partner programmes
Dubbed Twilio Build, the program will provide go-to-market support and training/certification programs.
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Is the internet getting safer?
Fri 18 May 2018
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microsoft
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google
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facebook
Connecting our human selves to our digital identities is hard. How does your bank know it’s really you behind the browser opening a new account?
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Twilio boosts local presence with first Aussie office
Tue 10 Apr 2018
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uc
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twilio
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cloud communications
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.
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Hybrid intelligence: How to scale customer communications with bots
Wed 22 Nov 2017
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martech
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iot
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chatbots
Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.
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3 tips for building APIs so developers actually use them
Mon 9 Oct 2017
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developers
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software
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api
Remember, experimentation is the prerequisite to innovation.
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