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User experience (UX) stories

Trustpilot deepens Shopify tie-up on customer reviews
Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Yesterday
Mable moves marketing site to Contentful for growth
Software-as-a-Service

Mable moves marketing site to Contentful for growth

The move gives the disability and aged care platform tighter compliance controls and faster publishing as it scales across Attain Healthtech's brands.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Prove & Baselayer team up on business verification
Fintech

Prove & Baselayer team up on business verification

Banks and fintechs could cut onboarding delays as a single workflow now joins customer identity checks with real-time business verification.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Trae adds Design Mode to Work platform for prototypes
Software-as-a-Service

Trae adds Design Mode to Work platform for prototypes

The new mode could speed early product work by letting teams turn plain-language ideas into branded mock-ups and prototypes without switching tools.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Progress cuts ShareFile accessibility issues by 60%
Enterprise Resource Planning

Progress cuts ShareFile accessibility issues by 60%

Earlier testing and user feedback have cut accessibility defects in ShareFile by more than 60%, easing procurement for enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Yesterday
HERE partners Prinzhorn on factory digital workspace
Software-as-a-Service

HERE partners Prinzhorn on factory digital workspace

Factory staff could save time on routine tasks as Prinzhorn rolls out a single digital workspace across sites, starting at Hamburger Containerboard.

By Sean Mitchell • 4 min read • 2 days ago
TCL brings Google TV with Gemini to more Europe TVs
Internet of Things

TCL brings Google TV with Gemini to more Europe TVs

Eligible TCL TV owners in Europe can now use voice-led Gemini searches and smart home controls, with the UK already receiving the update.

By Sofiah Nichole Salivio • 3 min read • Last week
Google Finance adds portfolio tracking & Android app
Crypto

Google Finance adds portfolio tracking & Android app

Users can now track investments and request tailored market briefings as Google broadens Finance into a fuller portfolio app worldwide.

By Karen Joy Bacudo • 3 min read • Last week
Sage adds AI tools to X3 for manufacturers & distributors
Software-as-a-Service

Sage adds AI tools to X3 for manufacturers & distributors

Manufacturers and distributors could cut manual work as the software maker embeds AI, e-invoicing and cloud tools into Sage X3.

By Sofiah Nichole Salivio • 4 min read • Last week
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Last week

Stories from Other Regions

User experience (UX) stories

Smart Planner picks Queenstown for tourism AI pilot
Smart Cities

Smart Planner picks Queenstown for tourism AI pilot

The resort town's tourism pressures will be used to test whether AI can improve trip planning while easing strain on local infrastructure.

By Sean Mitchell • 4 min read • 2 days ago
Younger shoppers use AI & join deal days more often
Digital Transformation

Younger shoppers use AI & join deal days more often

Younger consumers are shaping retail deal days, with Gen Z and Millennials far more likely than Boomers to use AI tools and spend more.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Neurologyca opens early access to Human Context AI
Personalisation

Neurologyca opens early access to Human Context AI

The selective rollout targets AI developers needing systems that adapt as users' confidence, intent and attention shift during interactions.

By Mark Tarre • 4 min read • Last week
Atom Bank cuts commercial loan times with automation
Digital Transformation

Atom Bank cuts commercial loan times with automation

Borrowers and brokers could see faster decisions as the lender says automated workflows have cut handling times by up to 30%.

By Karen Joy Bacudo • 3 min read • Last week
UK Finance backs bank app digital ID verification pilot
Data Protection

UK Finance backs bank app digital ID verification pilot

Customers could soon verify their age, address and identity through banking apps, as lenders test a voluntary check-sharing service to curb fraud.

By Karen Joy Bacudo • 3 min read • Last week
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Last week
How this Ont. town is using AI from bylaw to trash pickup
Customer Relationship Management

How this Ont. town is using AI from bylaw to trash pickup

Data silos and staff time are being cut as the township uses AI agents to speed calculations, analyse waste and answer residents online.

By Jake MacAndrew • 4 min read • Last week
Landmark's Alkami partnership lifts business banking
Digital Transformation

Landmark's Alkami partnership lifts business banking

Landmark Credit Union has turned a digital overhaul into growth, lifting business profiles above 7,800 and adding USD $150,000 in fee income.

By Karen Joy Bacudo • 4 min read • Last week