Wendy Johnstone stories
IWD 2023: Vulnerability and our roles in achieving inclusivity for women in IT
While we’ve come a long way, there is still much to do to ensure that we continue to make the workplace equitable for women.
Zendesk adds AI capabilities to customer support solutions
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Turning agility into reality difficult as organisations prepare for recovery
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
Zendesk bolsters senior APAC leadership team
Zendesk APAC boosts team with Johnstone & Johnson to drive regional growth.