Wendy Johnstone stories
IWD 2023: Vulnerability and our roles in achieving inclusivity for women in IT
Wed, 8th Mar 2023
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dei
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iwd
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leadership
While we’ve come a long way, there is still much to do to ensure that we continue to make the workplace equitable for women.
Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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cx
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martech
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chatbots
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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crm
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cx
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martech
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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contact centre
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project management
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zendesk
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk APAC boosts team with Johnstone & Johnson to drive regional growth.