FICO named leader in Forrester AI decision platforms report
FICO has been named as a leader in a report evaluating AI decisioning platforms published by Forrester, with its FICO Platform achieving the highest score in the current offering category among 15 providers.
Forrester assessment
The report, titled "The Forrester Wave: AI Decisioning Platforms, Q2 2025," examined 15 vendors' platforms based on 18 criteria encompassing current offering, strategy, and customer feedback. FICO's platform was awarded the highest marks possible on 13 scorecard criteria.
"AI decisioning platforms transform how organizations operationalize both human intelligence and AI at scale, enabling faster, more accurate decisions across complex business processes. Modular architecture allows organizations to build AI decisioning agents that autonomously adapt to real-time data and maximize decision intelligence for specific use cases," Forrester's report stated.
FICO Platform features
The FICO Platform is positioned as an integrated solution designed to support decision-making throughout the entire customer journey. According to the report, the platform is designed to support AI-first transformations for businesses worldwide, enhance collaboration, and foster responsive innovation.
"FICO's vision goes beyond decisioning to imagine a future where enterprise executives will express business goals, and AI will create and continuously refine decision logic to achieve those goals. Its vision is complemented by an exceptional innovation approach, product roadmap, and implementation services," Forrester stated, recognising FICO's approach.
The report also notes, "FICO's platform excels in decision authoring, testing, and optimization, enabling enterprises to create, validate, and enhance complex decision logic. Its superior governance capabilities, including lifecycle management, transparency, extensibility, and observability, ensure compliance and robust monitoring."
The commentary continues, "FICO best fits customers who extend credit and other financial services to millions of consumers and who require customizable solutions across the entire customer lifecycle."
FICO's response
Nikhil Behl, President, Software at FICO, responded to the firm's recognition:
"We are honored by this recognition from Forrester, which we believe underscores the transformative innovation of the FICO Platform. Our mission is to deliver on the promise of an intelligent enterprise by helping customers monetize latent enterprise assets and execute best-in-class decisions at scale to drive outcomes and results."
Industry recognition
FICO has also recently appeared in other analyst reports identifying strengths in decision intelligence and artificial intelligence platforms. These include the Gartner Market Guide for Decision Intelligence Platforms 2024, which covers how platforms integrate decision modelling, AI, and analytics to augment or automate decisions. FICO was also recognised in the Chartis Research RiskTech100 2025 ranking for platform innovation and leadership, and named a Leader for innovation by IDC MarketScape in the Worldwide Decision Intelligence Platforms report for 2024.
Market context
According to Forrester, platforms for AI decisioning are increasingly significant in enabling businesses to combine human and artificial intelligence for more responsive, accurate decision-making at scale. The ability to adapt to real-time data and provide tailored solutions is identified as particularly critical for enterprises, especially those offering financial services to large consumer bases.
Forrester does not make endorsements of any products or companies in its research, and its views are based on available resources and judgment at the time of publication. The evaluation criteria reflect key performance indicators such as platform governance, testing, decisioning capabilities and strategic vision.
