Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint has announced the general availability of its new Digital Communications Governance (DCG) offering, designed to provide organisations with end-to-end visibility, security, and compliance risk management for their communications data across all major digital channels.

The DCG solution aims to simplify the governance of communication data and offer security insights, utilising artificial intelligence to assist in staying ahead of regulatory and legal risks. Key features include the centralisation of all communications content, proactive and adaptive data controls, and streamlined e-discovery and supervision processes.

Harry Labana, senior vice president and general manager of archiving and digital communications governance at Proofpoint, commented on the industry’s evolving challenges. "With the rapid proliferation of digital communication channels and increasingly disparate data sources, organisations must consider how to effectively solve for security and compliance challenges in a fast and high-efficacy way," he said. "With significant consequences for non-compliance, Proofpoint’s Digital Communications Governance offering gives organisations the instant visibility and AI-driven insights they need to simplify delivery of a modern, secure, and compliant environment where employees work and collaborate."

The DCG offering provides comprehensive data governance over a range of communication channels, including meetings, mobile, collaboration, emails, social media, voice, videos, and files. This includes full fidelity, context-aware data capture across more than 80 channels, such as SMS, WhatsApp, WeChat, Microsoft Teams, Zoom, WebEx, Slack, RingCentral, and YouTube.

Other advanced features of the DCG solution include an intuitive, native app-like communications and data review experience, real-time policy enforcement across social media to prevent reputational damage and compliance violations, as well as advanced search capabilities that contextualise search terms, including the use of wildcards and emojis.

The application also enables fast response to real-time compliance risks through AI-assisted pre-review and post-review of communications data and content. It increases alert relevancy and can detect over 200 different risks using industry-curated scenarios applicable across various communication channels. Users can perform AI-assisted reviews with easily configurable models and quickly create and deploy policy-based custom models tailored to industry and corporate-specific risks.

The release of DCG comes amidst a shift in the data governance and compliance market from an archive and repository-centric approach to one that focuses on managing an ever-expanding array of digital communication channels and collaboration tools. This shift has presented organisations with the complex challenge of gaining visibility and context across more disparate data sources and threats, while also supervising employee behaviour, enforcing corporate policies, and meeting increasing regulatory mandates such as FINRA, FCA, HIPAA, and GDPR.

The Digital Communications Governance offering builds on Proofpoint’s standing in the compliance and archiving sector, highlighted by the company's recognition in the 2023 Gartner Market Guide for Digital Communications Governance. The significant enhancement in the efficacy of review, cited at 84%, underscores the solution's capacity to streamline data governance and compliance processes effectively.

Proofpoint will be showcasing the new solution at its upcoming ‘Protect’ event series starting on 10 September 2024 in New York City.