The Ultimate Guide to Unified Communications
A curated Asian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Asian Unified Communications News
Regional stories with direct local relevance
HiDock launches USD $169 AI recorder for Bluetooth calls
HiDock unveils GBP £169 AI recorder to capture Bluetooth calls through earbuds, with HiNotes 3.0 adding transcription, summaries and tasks.
Japan's digital leap: From cautious adopter to confident standards setter
Japan urged to turn digital strengths into broader economic gains as GSMA report calls for faster 5G, stronger trust and more inclusive services.
Japan urged to speed 5G rollout & boost digital trust
GSMA says Japan must accelerate 5G standalone rollout, close a growing grey digital divide and tighten online security to lift productivity.
CIMB Niaga launches AI agents for Indonesian bank staff
CIMB Niaga teams up with Google Cloud and Artefact to deploy AI agents that give front-line staff real-time guidance for millions of customers.
Microsoft 365 behind 32% of escalated security incidents
Microsoft 365 drives 32% of escalated incidents in Malaysia, with phishing, weak authentication and dark web credentials fuelling attacks.
GITEX AI Asia returns to Singapore amid investment surge
GITEX AI Asia returns to Singapore, drawing 550+ tech firms and 250 investors managing over USD $350 billion amid an AI investment boom.
Analyst Insights
Research and market analysis connected to Unified Communications
Data centre market set to hit USD $1.08 trillion by 2034
Sinch named leader in IDC communications platform study
Infobip launches AgentOS platform, targets agentic AI shift
iProov report warns of soaring iOS injection attacks
Appspace named Gartner leader in workplace experience
Featured News
Google sees retail success with agentic commerce push
Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
Grafana Labs unveils new AI observability and CLI tools as enterprises grapple with monitoring and controlling production AI systems at GrafanaCON 2026.
Scale By Avec says strategic hiring is the key in the age of AI
Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.
Smart Communications pursues trusted AI for customers
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Exclusive: Edifier outlines next phase of global audio strategy
Edifier charts next phase of global audio push, targeting hybrid workers with HDMI eARC speakers, studio monitors and planar earbuds.
Reviews
Expert Columns
Japan's digital leap: From cautious adopter to confident standards setter
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why "Give to Gain" needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator
AI-era contact centres become strategic CX data hubs
Great leaders don't have All the Answers - They Ask The Right Questions
Interviews
Interviews and video coverage from the network
Google sees retail success with agentic commerce push
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
Scale By Avec says strategic hiring is the key in the age of AI
Smart Communications pursues trusted AI for customers
Exclusive: Edifier outlines next phase of global audio strategy
Recent Unified Communications News
FPT deploys Plume cloud Wi‑Fi to boost homes in Vietnam
Vietnam's FPT is deploying Plume's cloud-managed Wi‑Fi to boost in‑home coverage, performance and security across its broadband base.
Laser link restores Taiwan Mobile network after typhoon
Taiwan Mobile restores typhoon-hit services in Hualien within days, using a 1.25km laser link to bypass a collapsed river bridge.
Singaporeans want phone support as firms push digital
Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.
Singapore firms boost AI, sovereign cloud as security rises
Singapore enterprises ramp up generative and agentic AI while sovereign cloud spend climbs amid digital sovereignty and security fears.
LINE Plus unveils ActEngine AI for merchant support
LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.
Indosat creators set 11-hour Eid TikTok livestream record
Two creators set an 11-hour Eid TikTok livestream record on a Jakarta-Yogyakarta journey, stress-testing Indosat's mobile network in real time.
Cambodia steps up AI push to narrow regional tech gap
Cambodia steps up its AI push under a draft strategy to drive growth and narrow regional digital gaps by 2030.
Seatrium taps Workday HCM to modernise HR operations
Seatrium adopts Workday HCM to standardise HR for 24,000 staff, using AI and automation to speed workforce planning across global sites.
Indosat trials AI-powered 5G call linking Jakarta, Europe
Indosat partners with Nokia and Nvidia to make Southeast Asia's first AI-powered 5G call, linking Barcelona and Jakarta in real time.
StarHub opens Galaxy S26 pre-orders from SGD $0 monthly
StarHub opens Galaxy S26 pre-orders in Singapore, with 5G Unlimited+ bundles and instalment plans from SGD $0 per month on select tiers.
GSMA Foundry & NUHS partner on 5G connected health
GSMA Foundry and Singapore's NUHS join forces to trial 5G, AI and XR hospital innovations in Singapore before scaling globally.
Agora & FPT partner on AI for Southeast Asian banks
Agora and FPT join forces to deliver AI-powered voice, video and messaging for Southeast Asia's banks amid stricter digital regulations.
CelcomDigi opens Galaxy S26 5G pre-orders with perks
CelcomDigi opens Galaxy S26 5G pre-orders in Malaysia with 36-month 0% instalments, trade-in top-ups and free gaming accessories.
AI literacy demand surges in Singapore amid skills gap
AI literacy demand in Singapore has surged over 70%, but 41% of workers feel unready for rapid tech change reshaping core job skills.
GSMA & NUHS team on 5G, AI to power smart hospitals
GSMA Foundry and NUHS will trial 5G, AI and XR in Singapore hospitals, showcasing remote surgery and robot nurses at MWC26 Barcelona.
Philippine Airlines cuts waits with AI contact centre
Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.
Indosat launches AI suite for Indonesia supply chains
Indosat unveils 27 AI-driven tools to digitise Indonesia's supply chains, targeting fleet tracking, cold chain control and smart facilities.
Indosat profit up 12.2% as AI drives ARPU, broadband push
Indosat's FY 2025 profit climbs 12.2% to IDR5.5 trillion as AI lifts ARPU and a growing home broadband base underpins revenue gains.
Singapore youth lead world in readiness to use AI tools
Singapore's young people are the world's most ready to use AI in work, study and daily life, topping a 120-country digital readiness study.
CelcomDigi refreshes 5G postpaid plans with streaming perks
CelcomDigi unveils refreshed 5G postpaid plans in Malaysia, adding a RM190 tier with streaming, security perks and discounted roaming options.
Job Moves
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
Google Cloud appoints Patrick Wee as Country Manager for Malaysia
Princeton Digital Group Names Matthias Vukovich as Chief Investment Officer
Emily Tan appointed as Thales Singapore head