Customer Satisfaction stories - Page 14

The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.

Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.

Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.

BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Hexaware has announced that it has been ranked third for customer satisfaction by Whitelane Research in its IT Sourcing Study for Europe, 2022.

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

Advantage expands Cyber Security division with Naas Nell as Service Delivery Manager, citing increased demand for efficient and cost-effective solutions.

Mojix has appointed Chris Cassidy as President and CCO. The hire is expected to drive acceleration of customer satisfaction and product innovation.

Asendia appoints Senthil Kumar as CEO of Asendia Singapore/South Asia and Stuart Foster as Managing Director of Asian Desk, APAC.

Telecoms veteran Ronan Dunne joins Norwood Systems as a strategic adviser, focusing on the firm's global expansion and AI Cognitive Services portfolio.

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

Kenneth Chen named Asia Pacific VP of ExtraHop, responsible for business strategy, sales, and execution with focus on expanding partnerships.

Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.

LogRhythm names David Rizzo as CTO, David Kluzak as CRO, and promotes Andrew Hollister to CISO, strengthening executive leadership team.

Employee engagement programmes are crucial to improve productivity, says REFFIND, and must be implemented correctly from the start.

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation’s strategy.